Fieldmasters Synthetic Grass & Landscape Design

We went with Josh because of the difference in the artificial turf he was selling vs other types and because he came off as being very personable. However, after the contract was signed with Josh we had to keep on pestering him to get the job done. We signed in early 2014 and wanted the job done before the end of the summer. As summer was approaching we contacted him to get a timeline as to when the work would commence and be completed. We sent numerous emails, texts and called him numerous times with Josh seeming to ignore most of them. Eventually when he did contact us we would get what seemed to be excuse after excuse. To be fair he did have personal matters that cut into company operations and his available time, but we feel we tried to work with him & gave him the time he needed.

As for the work we agree that the workers would get to the job late and start late, but apparently they were coming from as far away as the Barrie area. They seemed to work hard and the crew leader was approachable and worked to ensure we were happy. However, having said that we would appreciated them listening a little more to what we wanted as we felt we had to compromise on a couple of things based on their ideas of how those things should be done. In addition, there seems to be one small area where the workers put s small piece of turf that appears to run the against the grain of the rest of the turf.

In the end I would not recommend the this company due to communication issues - at one time I believed we were out the deposit or at the very least I was going to demand our deposit back. My better half convinced me to be persistent and not push the matter. In the end the work got done. The quality of the product and the work are not the deciding factors in not recommending the company. Based solely on the product and the work done I would neither recommend or not recommend the company.