We hired Canadecks last Fall to rebuild our raised deck and replace 60 feet of fence. The quality of their work is impeccable. We are very pleased with the final product, both the deck and the stretch of fence were nicely built.
We had compiled other 4 quotes for these jobs, and although Canadecks was the second highest in pricing, we selected them as our contractor because:
1) We preferred dealing directly with the contractor throughout the entire process (as opposed to agreeing on a project with an appraiser, then having a completely different crew doing construction),
2) During our interview process, Tyler seemed knowledgeable and personable (the latter turned out to be a misjudgment later on),
3) Canadecks had all very positive reviews online.
Tyler and Mike were punctual, kept the work area reasonably clean during construction, and showed great craftsmanship. Our only issue was the disgruntled demeanor Tyler had on the job, pretty much from the get-go.
Because this was a particularly expensive and long-term renovation, we put special attention to its execution. We took time off from work to be on site, and spent a few hours every day directly on the work area, ensuring that no major construction decision would be made without us being involved. This seemed to particularly irritate Tyler, who became more and more aloof as days went by. In a particular incident, while we were asking Mike about the process of pouring the new footings, Tyler scolded at him right in front of us with a “We are not teachers, go back to work!”. Tyler visibly lost it, creating a very awkward moment for all of us. He never apologized for his outburst that day.
On a positive note, a few weeks after the project had been completed, Tyler called to follow up on our satisfaction with the deck and fence. We mentioned that one stretch of the fence was too short and that we were thinking of replacing 10 of its boards with longer ones. He graciously agreed to come back on site and do the job for us. We did appreciate his commitment to the quality of his work.
We have no complaints at all about our new deck and fence, however, it was such an uncomfortable experience working with Tyler, that we would not consider Canadecks for any future project. Nonetheless, we would not discourage other home owners, particularly those who are able and willing to have a completely “hands-off” approach to their project.