Hired Crystaller in 2013 to seal my patterned stone concrete. The sealant looked okay but it did not look completely sealed. Called them and they indicated it was due to wear and tear in the decorative concrete and that they would do another coat. As promised they came to do a second coat and it look much better.
6 months later In early spring we noticed the sealant had come off in certain areas. This was most apparent where there was foot traffic. They came by to take a look and promised to come back and re spray the area.
Months and months of e-mails followed by promises of "they will get to it" and then excuses of "being to busy" and "they would get to it soon". Then they did not respond at all to any of our e-mails.
I would not recommend Crystaller or Steve and Aleks. Too bad because I thought they were fair and honest. Now I will have to find someone else to do it and pay for it again. Very poor customer service and their product is not very good.
- Approximate cost of services:
- $500.00
- Company Response
When you contacted Crystaller, you had told us that your concrete surface was damaged. I then came out and saw the damaged surface. I then told you that sealer will not fix this issue and may not prevent it from getting worse. You agreed and the work was done, Of course you weren't happy with the finish. just like I told you. So I came out again at my expense and added another coat for free. The surface did not change in appearance. You didn't write a positive review for us then. And now, 1 year later, you complain that the sealer is coming off. Incorrect! The concrete is peeling off and taking the sealer with it. This was stated to you before we started . Our sealer is amazing and commercial grade. Your concrete finish was not good and the only real fix was to rip it out and start over again. Your thoughts were correct. I am honest and fair. I have 10 years experience in this business and have seen it all. You were told from day one about the issues. We clean surfaces and apply product. Sorry Sam. I only tell customers the truth. You were looking for a freebie and when you didn't get it, you decide to post on Homestars and Google to defame my company. We have thousands of satisfied repeat and new customers. So to all potential customers reading this review, give us a call. You will experience a great company that puts customers and quality first. A company that will tell you the truth about your surface, not a company that will lie to make the sale.