We contacted Ontario Downspout via Home Stars. I spoke with Mark in February and he responded to my request for an estimate in less than 15 min. From there, the story gets better and better. Within a day, Mark came by to provide me with an estimate and was clearly knowledgeable about what would be involved. That same day, we picked colours and he clearly explained what he was going to do. COVID hit and everything shut down. Throughout, Mark kept me appraised of when his team would be allowed to start and within a week of the Government announcing the work could begin, Mark (himself) showed up as promised with his team, called me the night before to confirm, arrived the next day to replace the downspout, cleaned up after themselves and I have a new downspout and eaves. Professionalism, friendly, knowledgeable service! 10/10!! Thanks Mark.
- Company Response
This is just the kind of experience we love to hear about. It means so much to us that our clients are so pleased with us. We can't wait to work with you again. See you in the fall for a cleaning.