Ontario Downspout Service

We noticed a bit of leaking in our basement bathroom ceiling and realized it was an ice dam buildup. We'd never had that before so I wanted to get it resolved asap. It was 9pm and I found Ontario Downspout Service on Home Stars and it had great reviews. I called the number and Mark was super helpful to take time to discuss the issue, review pictures I sent and suggest a solution, plus he said he could come the next morning. Mark and his colleague came the next morning and melted the ice, removed the old broken downspout and pipe and put a new one in. They were really nice, took the time to explain options. He said because it was temporary until the spring when a better solution could be provided, to let him know if there were any other issues. Unfortunately the horizontal pipe froze again a few days later and he came back at no charge to remove the frozen horizontal pipe and put in a heat cable I bought into new pipe. Mark and his team were great to deal with and fixed everything quickly. Will be using them again for a more permanent solution in the spring!