Profected Carpet Cleaning

After this company cleaned my family room carpet, it was streaky and blotchy. I waited 5 days to see if it remained that way - it did - and called them and explained the problem. They said they didn't know what caused it and they couldn't do anything about it. I asked that they come and at least look at it. They gave me a date and time and didn't show up without informing me. I called again and got another appointment for the inspection and they didn't show up again. I haven't heard from them since. This family run business is very unprofessional and doesn't deal with problems it created. I highly DO NOT recommend Profected Carpet Cleaning. Next step is small claims court since they are ignoring me.