Southport Outdoor Living

Was given a broken item. They are trying to rectify the situation, but it has taken a long time.

Great customer service once again! Southport is a great company to work with when looking to complete your backyard. I purchased additional pieces from them recently and I can honestly say they do a great job when helping me. The sales associates are so patient, knowledgeable and kind. I am once again so happy with everything I purchased and I am glad I dealt with Southport. Especially during these difficult times, Southport is doing an amazing job, and I couldn't be happier. I would once again recommend Southport to all my family and friends.Great service and outstanding quality!! They have such a large selection to choose from, so many options and choices, and their customer service is incomparable to anyone else. They take their time with customers, and are 100% honest when providing knowledge about their products.

Purchased an umbrella less than 1 year ago and the umbrella post broke... the company took 3 weeks of back and fourth conversations and emails to say that we broke it and they would do absolutely nothing for us. The owner did return our calls and completely avoided us. The patio furniture is faiding color.. we paid 5,000.00 for it. These people do not stand behind products.

In 2011 we purchased a lovely table and 4 chairs at Southport for outdoor dining. This spring we walked into the new store located on Castlefield to find replacement bumpers for the legs of the chairs as a number had become loose and ultimately lost over the years. The store had only been open for a few weeks and we were greeted by Nick who I believe is the manager. We began to chat and I mentioned that the edges of the table had blistered badly and we were concerned that it would begin to peel. Nick said that this should not happen and suggested we forward photographs. Although the paint is under a limited guarantee (I believe it was 2 years) he felt that this should not have happened. We did as suggested and were contacted immediately by the service department. The table was replaced with a new table at no cost to us. We would strongly recommend shopping at Southport for higher end durable furniture for your outdoor living. Thank you Nick for your support.