Scott, Paul and Logan did an amazing job of replacing our deck, fixing the gazebo and building a cover over the BBQ. Our backyard is beautiful again! They listened to what I wanted and made suggestions that made everything better. My only advice - book early!
Thank you so much
We hired The Deck Guys to remove our existing chain link fence and replace with a new one. There were some issues along the way, but ultimately they made sure we were completely satisfied. Some people from the team really went above and beyond.
Pre-sale: The salesperson, Arthur was patient with our many revisions and provided us with multiple quotes until we finalized our design. Some of the wording in the proposal was a bit vague, this resulted in some issues around the number of posts. This issue was resolved with a few phone calls and no extra costs.
Demolition: After booking, demolition occurred months later. In fairness, COVID caused serious staff and material shortages, this was out of their control and they were pretty good about communicating updates and delays. Demolition was quick and the old material was removed quickly.
Post hole digging and post installation: As mentioned, this is where the first issue occurred, but was resolved and the posts went in and the workers were great.
Main-Fence Installation: The guys came to install the main part of the fence without the lattice (to be done later). They arrived and were great about working with us to figure out the spacing of the boards we wanted. This was all in the proposal and there was no issues here.
Lattice Installation: This installation occurred quite a while after the main fence, this was entirely due to COVID-19 material shortages and we wanted a special lattice pattern. They had an employee go WAY above and beyond and was able to track down this material in Muskoka. We were impressed with this as most contractors would not do this.
When the lattice was installed, a different employee arrived, there were a few quality issues, but Steve King, the lead carpenter took ownership of the defects and ensured the work was redone until we were satisfied.
Thanks very much
company installed wet wood which split after 2 months the company promised to replace the wood but after countless emails and phone calls they would not respond, please do not call this company to install your deck they just ignore you
First off we did respond to you prior to posting this review. You were told that due to Covid-19 we were delayed with some materials and was leading to a slower response time.
Pressure treated wood is often installed wet. If we did not install wet wood we would never get a deck built. There is nothing wrong with installing wood when it is wet. As a matter of fact sometimes it is preferred dry wood that has been sitting is usually twisted and hard to find a nice straight piece. When wood is fastened when it dries it is held in place.
Having said all that. You elected to do a wood deck. Wood is a natural product that cracks, twists and warps. You would have been informed of the different options for decking and warranty available. No company warranties wood. You can do everything right and because wood is natural it will twist and crack this is unavoidable.
However our crew has been out to your site and has talked to you and addressed some issues.
We have done what we can to help out.
Hopefully now you are happier now and have a better understanding of the materials then when you wrote this review.
The Deck Guys were recommended to us when we purchased a hot tub, because we needed to redo our deck. Right from the start with an estimate, they were awesome. Very communicative and answered any questions we had. They drew up a draft of what we wanted and we ended up with an amazing deck. The crew was fantastic - super professional and hard-working, they were great. Within a week, we had a huge beautiful new deck.
Sean took care of us through the whole process, and was so knowledgeable and helpful with the permit process and any other paperwork that was required. I can't say enough good things about these guys; I will be recommending them to everyone. Thank you!
Thanks so much
The deck guys completed an addition to my existing deck adding 21 ft to a smaller one I had . The professionalism by the crew was realized right away. The finished product is excellent and I would highly recommend the deck guys for anyone with a project in hand.
Thanks so much
The Deck Guys are amazing. They installed a deck at my cottage. Local contractors told me it would take two weeks to complete. They did it in four days. I could not be more pleased with the result and would not hesitate to recommend The Deck Guys for your project.
Thanks so much.
Yes the guys worked really hard. We knew you wanted it done
I am delighted with my new fence! I contacted several contractors for quotes and The Deck Guys won out on both price and start date. James, Brandon and Kyle were very responsive every step of the way, ensuring I was kept up to date on locates, tear down of old fence, post digging and new fence building. Now I have the nicest fence in the neighbourhood!
Thanks so much
I choose to replace a small walk out deck from a raised bungalow and have a composite deck with stairs, railing and glass/frosted glass to add to my backyard oasis.
I decided to go with The Deck Guys as they were a reputable deck company had a reasonable quote. I was thoroughly satisfied with my deck and service and would recommend them to anyone wanting a deck for their home, cottage or trailer. It was a pleasure dealing with Sean. He was professional in acquiring the necessary permits, variance, design/colour choice and most importantly his team build a great deck that will last. Thank you.
Thanks so much. I'm going to come by Monday and take some pics of that showpiece if that's ok
Despite all the complications involved...from work delays that were out of their control, to meeting high client expectations....The Deck Guys were up to the challenge. James and Sean were both attentive to our needs, and made sure we were satisfied with each aspect of the project.
They have a happy client who will refer to many others!!
Thanks so much
I hope you are in the pool?
Family owned company specializing in decks, fences and custom outdoor structures. Five year workmanship warranty, free consultation
Call for all area toll free 1-866-220-2462