First service good, second horrible
North York
Had Neil repair a remote for our gas fireplace. I contacted Fireplace Boy through HomeStars and was called by them to see the issue. They diagnosed and repaired in a timely manner. Still waiting for a paid invoice that I requested in November though.
In January the same fireplace stopped working. Contracted Neil and he came and diagnosed that we needed a part. First it would take a couple weeks, when that deadline passed and contacted them, no answer. We called, left messages, emailednothing until February 15 a message saying the part has shipped. Last message from them. Horrible communication skills. Too bad as we lost our winter with a fireplace. Would NOT recommend.
- Approximate cost of services:
- $460.00
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