I contacted Neil at BBQ Boy in May 2019 for a two repairs. The starter on my Napolean BBQ and to repair my Traeger Smoker. It took about a week to get him to come out to my home (in Toronto) and he repaired the starter on the Napolean but did not have the part for the Traeger (he said the problem was the control board). The repair took about 40 minutes because he also cleared the auger on the Traeger.
He said it would take up to two weeks to get the part for the smoker and he would come back and finish the job, when he got the part. He charged me over $300 for the service, which I was willing to pay because I had assumed he would come back to finish the job.
After two weeks, I called Neil and spoke to him and he said he "ordered the part" for the Traeger but it had not come in yet. So, I waited.
A few more weeks past and nothing from Neil.
By mid-June, Neil was no longer answering my calls from my cell phone, so I called him from a landline and finally got him to answer the call on July 11, 2019. He said he "had the part" and that he would be at my house the next day. He never showed up.
I have called him, texted him, sent him emails and he has not responded.
He was quick to take my money, but he did not finish the job. I will be taking him to small claims court now.
I would strongly advise against using him. He is terribly unreliable, dishonest and evasive. After almost 3 months, my smoker is still not working and if I had relied on someone more competent and trustworthy, I would have had the use of the grill all summer.
The last thing I want to mention is read some of the negative reviews and you'll start to see a pattern with Neil. When (and if) you can get him on the phone to finish the job, he will tell you to text him your address or he will be there tomorrow or some other half truth and he will have no intention of fulfilling his promise. Avoid BBQ Boy and Neil.