Bbq Boy

Fireplaces
ON
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74%

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Reviews by rating (past 12 months)

Reviews for Bbq Boy

Average customer rating:
8.2 10 (24 reviews)

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Slavko from Toronto
Slavko from Toronto
3 reviews Toronto, ON
0/10

Did not Complete the Job and Won't Return Calls

I contacted Neil at BBQ Boy in May 2019 for a two repairs. The starter on my Napolean BBQ and to repair my Traeger Smoker. It took about a week to get him to come out to my home (in Toronto) and he repaired the starter on the Napolean but did not have the part for the Traeger (he said the problem was the control board). The repair took about 40 minutes because he also cleared the auger on the Traeger.

He said it would take up to two weeks to get the part for the smoker and he would come back and finish the job, when he got the part. He charged me over $300 for the service, which I was willing to pay because I had assumed he would come back to finish the job.

After two weeks, I called Neil and spoke to him and he said he "ordered the part" for the Traeger but it had not come in yet. So, I waited.

A few more weeks past and nothing from Neil.

By mid-June, Neil was no longer answering my calls from my cell phone, so I called him from a landline and finally got him to answer the call on July 11, 2019. He said he "had the part" and that he would be at my house the next day. He never showed up.

I have called him, texted him, sent him emails and he has not responded.

He was quick to take my money, but he did not finish the job. I will be taking him to small claims court now.

I would strongly advise against using him. He is terribly unreliable, dishonest and evasive. After almost 3 months, my smoker is still not working and if I had relied on someone more competent and trustworthy, I would have had the use of the grill all summer.

The last thing I want to mention is read some of the negative reviews and you'll start to see a pattern with Neil. When (and if) you can get him on the phone to finish the job, he will tell you to text him your address or he will be there tomorrow or some other half truth and he will have no intention of fulfilling his promise. Avoid BBQ Boy and Neil.

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Nancy in Rexdale
Nancy in Rexdale
4 reviews Toronto, ON
10/10

Responsive, prompt and reliable

BBQ Boy came by today, exactly when scheduled, to service my outdoor fireplace that was plugged and not working. Neil is quick, efficient and professional. A year ago, when the igniter had to be replaced, my experience with Neil was just as satisfactory and I didn’t hesitate to call them up again. Other companies I called claimed they couldn’t do a thing and one even tried to convince me to get rid of the fireplace, because it would never work! I happily recommend this company to anyone needing service for their gas BBQ or fireplace.

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Private User
Private User
Private User reviews Toronto, ON
10/10

BBQ SERVICE

THEY CAME AND CLEANED OUR WEBER SUMMIT. DID A GREAT JOB.
CAME BACK TO FIX THE DOORS N/C. THE COST OF SERVICE WAS IN LINE WITH OTHER COMPANIES. NEIL WAS EASY TO DEAL WITH AND VERY PROFESSIONAL.
THEY WENT OUT OF THEIR WAY TO MAKE SURE THAT THE WORK WAS DONE AND WAS DONE WELL.

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Elwin from Vaughan
Elwin from Vaughan
36 reviews Vaughan, ON

First Review

7/10

Partial BBQ Cleaning and Gas Line Check-up

I had the Company come in to do a partial BBQ cleaning (I have Napolean Prestige Pro BBQ) and double-check the gas line hook-up as an annual safety precaution. They sent 2 people and the service took just over 1-hour.

Pros: Did a really good job cleaning the BBQ. We had a nest that got built by some sort of animal/rodent/pest in the side infrared burner [see photo] that got cleaned out. The cleaning team (like always) seemed very friendly and professional.

Neutral: They showed up 1-hour earlier than scheduled, which some people could perceive that to be a good thing. Others might perceive that to be a negative thing. So that depends on perspective and the customer's schedule.

Cons (that led to their lower rating than previously): Their back or front office does not seem organized. I tried to call to make an appointment and left them a voicemail. No one called me back so I followed-up 1-week later with an email requesting confirmation of the date/time of my appointment and the cost. No one called or emailed me back so I emailed again another week later to follow-up and the response received back did not have any of the details that I asked for. They effectively just said "OK" to the appointment date that I proposed but did not confirm time nor the cost that was requested. I replied asking for clarification on the time and cost and did not get a response. I called one week prior to the scheduled appointment date to obtain a cost estimate and clarification of the appointment time. In my humble opinion, I do not believe this is an acceptable level of customer service. We finally did confirm the estimated appointment time to be around 12 pm to 2 pm. I was surprised when the service staff called to say that they could come around 11 am (1-hour earlier --> see "Neutral" section above).

1 of 1 people found this review helpful.
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Kat T
Kat T
23 reviews Markham, ON
7/10

Gas line check up

We asked BBQ Boy to check on our fireplace gas line. They came and was able to correct the issue. They were quick and fixed the issue but their service is a little on the expensive side.

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Bob in Toronto
Bob in Toronto
1 review Toronto, ON
10/10

BBQ Conversion and Cleaning

I had used BBQ Boy to service my Weber Genius BBQ approximately 7 years ago and was very pleased. This time, with a different BBQ, I needed to convert a Weber Genius BBQ from NG to Bulk LP, and to clean it. The work was completed, as agreed, at the price agreed, on time. The BBQ works like a dream in its new setting (a cottage), and looks like brand new, even though it is over 5 years old. I found Neil straightforward, honest, and customer oriented and definitely recommend his service.

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Private User
Private User
Private User reviews Vaughan, ON
0/10

BBQ Boy - Warning

Beware of this company. The worse customer service ever. If you use them do not pay until everything is 150% otherwise they will never come back to the point that if you ever get a hold of them they will say they never serviced your premises even though you have an actual bill. They will never call back and always ask to text their address.

1 of 1 people found this review helpful.
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Elwin from Vaughan
Elwin from Vaughan
36 reviews Vaughan, ON

First Review

9/10

Full BBQ Cleaning and Gas Line check

I had the Company come in to do a full BBQ cleaning (I have Napolean Prestige Pro BBQ) and double-check the gas line hook-up as an annual safety precaution.
They sent 2 people and the service took just over 1-hour.
Pros: Did a really good job cleaning the BBQ. It was very thorough.
Neutral: They showed up 30 minutes earlier than schedule, which some people could perceive that to be a good thing. Others might perceive that to be a negative thing. So that depends on perspective.
Slight Con: Potentially due to the strength of their cleaning chemicals, I noticed that some of the symbols/graphics and labels on the BBQ near the knobs were scrubbed off.

1 of 1 people found this review helpful.
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Elwin from Vaughan
Elwin from Vaughan
36 reviews Vaughan, ON

First Review

10/10

Gas Line BBQ hook up * 2 and BBQ Assembly & BBQ Cleaning

BBQ Assembly and initial gas line hook up was done in June 2015. I thought they did a good job and everything was done professionally.
The gas line was already "roughed-in" by the builder, so BBQ Boy just needed to connect it to the new Gas BBQ that I also had them assemble. This was $181.

In June 2016, due to some repairs I needed to the landscaping in my backyard (not due to BBQ Boys), I needed the gas line unhooked for several days so that the landscapers could fix their work. Then BBQ Boy had to come back a re-hookup the BBQ to the Gas Line. Since they were on-site, I pre-arranged it so that on the re-connection to the gas line that they also did a BBQ Cleaning.
This disconnection, re-connection, and BBQ Cleaning was $130.

I was happy with all their services to date (currently Aug'16).

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
10/10

BBQ Cleaning

BBQ Boy came to our house and cleaned our BBQ. They were very responsive and prompt. They did a very nice job and they cleaned up the mess. Also, they recommended some parts that we will need to change next year, but they did not try to increase our cost by recommending unnecessary improvements. I will use them again next year. Thank you.

1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Bbq Boy

We are your one stop Barbeque and Gas Fireplace service people servicing Greater Toronto Area (GTA), Richmond Hill, Vaughan and Mississauga. BBQ BOY was founded in 1994. We are licensed gas technicians governed by TSSA (Technical Standards and Safety Authority). We take pride in our work and are committed to ...
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