We hired Canmark over the winter to replace our cedar roof with concrete tiles. As this type of roof is double the price of asphalt, we were hoping for very high quality from a larger well known company. Although aspects of the job were done well, there were some disappointing areas and problems with communication that in the end, left us feeling like it was a lot of work on our part. I did find it confusing to understand who was supposed to be dealing with the scheduling or any concerns we had about our project but once completed, the problems we needed rectified were passed onto Todd who was very nice to deal with and promised to have the issues fixed. It did take quite a bit of follow up on my part to have the problems fixed which included some unsightly work on our back lower roof. It was not communicated up front what options we had with the flashing and this was only talked about after it had been done sloppily. I felt bad complaining as the crew did work through some very cold weather but the quality of some of the finishing work was poor. They did send out another crew to fix this once the weather was nicer and although it did look much better, we did not receive a follow up call from the company once completed and it's been a number of months.
We are mostly satisfied with the new roof but feel this company could improve somewhat on communication upfront, during and after the process.
- Approximate cost of services:
- $23,000.00