New AC purchase and installation
Fred was a very knowledgable and patient consultant in the first steps of the buying process and was very forthright in advising throughout the installation process. It was during one of the hottest weeks of the summer and was able to get it done that week. Very pleased, however am still waiting for the company to send me the rebate forms to sign as those were missed upon completion of the job. They were to be emailed to me back in early August..it's now Oct.
- Approximate cost of services:
- $3,800.00
- Company Response
I thank you so much for the great referral and the positive outlook even though some how the paperwork , either got to an incorrect email, or did not make it over or whatever the case, we are so very sorry. We have it here. It is marked and dated that it was sent, but for whatever the reason, we want that rebate to get going. Thanks for giving us a 10 rating for the work, despite not getting that paperwork. That is too long to wait. That is too long to not have this paperwork sent off. Please always feel free to call us. We make it a priority to ensure that all our customers are very very satisfied. We are not happy unless you are happy. Thanks from all of us at Mackay Heating and Cooling. I have called and left a message and we are hoping we have the correct email address as well. Please contact us when you get your phone message. This is a fast and easy fix. Thanks again for the 10.