Old/damaged chimney liner leaking water into basement
I had a leaking chimney liner that was flooding my basement late one evening during a heavey down pour. I called MacKay's 24 hour service number and they were very reassuring on the phone and told me what to do until morning. First thing the next day Peter was here to assess the situation and then Adam came to do the work that same day. Turns out it was not the liner that needed repair, only the cap that was badly installed allowing rain to fill the chimney with water between the bricks and the liner.....then flooding my basement. They re-installed the chimney cap and the bill was half of what it was quoted - they didn't do more than they had to, were honest about what they found, took pictures and showed me what they found, were extremely reassuring late at night when I was frantic, and super polite and professional when they arrived to the moment they left. Thanks for being there when I needed someone in a hurry!! Thanks for being honest and for taking the time to care enough to explain what you were doing each step of the way. Got more than my money's worth actually - found a great HVAC team in this new city of mine.
- Approximate cost of services:
- $250.00
- Company Response
Wow!!!!!!!!!! This is a great shout out and we are thrilled with what you had to say!!! We try very hard at Mackay Heating and Cooling to build a relationship.....we are not about the sale only. People buy, they do not want to be sold....and we believe this wholeheartedly. Our feeling at Mackay Heating and Cooling is that we want to treat you exactly how we would expect to be treated. At Mackay Heating and Cooling, we pride ourselves on our level of excellence. Thanks so much for taking the time to write this out