After 2 weeks of waiting for my part for my dishwasher, I called to find out the status of the repair. The receptionist that answered (Sona) was extremely rude and obviously having a very bad day. As this was during COVID-19 times, I understand that things are very stressful and difficult for businesses but professionalism should be maintained at all times. She kept interrupting me and would not let me finish any sentence I started. She kept saying that they had so much work to do and only 4 hours to do it in -- that I had no idea how busy they were. She went on to explain about how complicated everything was for them now and that she could not keep up. When I told her that I only called to find out the status of my repair and that she should stop cutting me off and let me finish speaking, she hung up on me! I was extremely surprised that she did that with no considerations about how this will look for the company. As she is the representative of the company, my impression is a very negative one.
- Approximate cost of services:
- $0.00