If I could give zero stars, I would. I rarely write reviews, but you need to know what you're signing up for. I guess this is a certified GE technician and so they were sent to help with our fridge, however literally the worst experience. Initially came to fix our fridge and told us we had a missing part, understandable. Then upon waiting another week for parts to be ordered, they called with less than 24hours notice to say they were coming the following day to perform maintenance between 9AM-1PM. So my husband takes the day off last minute to make sure we can receive maintenance.
Technician comes and after 10 minutes proceeds to say he still does not have all the parts and to wait to be called yet AGAIN to schedule another appointment (so a waste of time...). Another week later, I receive a call to have maintenance performed the following week again during 9-1, I called back to confirm this appointment (and spoke to someone who spoke with a lot of attitude) and had a family member take their day off in order to stay at our house to receive the technician.
I miss a call at 12, on the CONFIRMED day, while at work (where I am unable to use my phone) and no voicemail is left. When I get off work and finally am able to return the call, the technician claims to have left because I didn't answer my phone. Excuse me? You couldn't have rung the doorbell?! I called to complain and spoke to a manager who told me is was a simple "miscommunication"/"misunderstanding" because the dispatcher did not properly communicate to the technician that it was a confirmed appointment. Okay, I understand that but why is it okay that the customer suffers from your mishap? I appreciate that the manager took her time to ensure I was scheduled again according to what fit my needs, but seriously... that is 3 days worth of time wasted, with zero progress. That is not okay!!! Beyond frustrated to say the least.
- Approximate cost of services:
- $5,000.00
- Company Response
Dear Ms. .....
J C Appliance Ltd has read your e-mail regarding 0 rate service. We are extremely sorry to disappoint you in our effort to resolve the issue you are having with your appliance.
I can assure you that all the steps which are taken by J C Appliance to repair an appliance is based on the instructions of the tech support.
Sorry you had to wait for part, sorry you had to wait for service call and miss the service tech's visit. YES there was a discrepancy in the communication but it would have been better if you had supplied your husband's phone number if he was the one staying home and waiting for the servicer rather then yours if you were going to be in classroom. I think I, as s manager of J C Appliance had a very friendly discussion with you and tried to accommodate you at your requested time slot. Based on the oversight on our end, we have accommodated you with date and exact time to do the repair. It surprises me that after all that you would put a ZERO rate review.It is unfortunate that happy customer's never go on to put a review because they have no time to spend. It is only unhappy customers do so. I wonder if you would like to have your service completed? J C Appliance Ltd