Mr. Trash

I rarely ever make negative reviews (only positive ones). But I felt compelled to warn other consumers of this company and to tell them to "STAY AWAY". We called several bin rental/trash removal companies and settled on "A.I.C. Disposal Services", which apparently is the same company as "Mr. Trash". We were quoted with a price of $295 (inclusive of tax) so long as we paid in cash. The bin was dropped off and, a week later, we received a call that a driver would be picking up the bin "in 2 hours" and that the price was now $295 + tax ($320). We said we were quoted $295 but they said it was $320. I told my father not to pay more than $295 but my dad, a senior citizen, didn't want to get "into a fight". So we waited for 4 hours for the driver to arrive. My dad eventually called and they then told him that the driver would not be able to come to our house. They never bothered to call. When my dad told him the person on the phone that he had been waiting for hours for the driver, the person hung up the phone on him! When a company quotes you one price, they should honour it. And when you tell a customer that you will be arriving within a certain period of time, it should happen and , if it can't happen, then call the customer. And never, ever, hang up the phone on a customer when they have a valid and reasonable complaint! Horrible company and horrible customer service. We will never use this company again!