Canadian Moving Services

After a number of emails back and forth I had decided to book with this company to move our relatives in Edmonton. My grandmother was moving from her 1 bedroom apartment into a 2 bedroom at a different location, and we were supposed to pick up another relatives things from a storage unit as well as they were moving in together. I was assured in the emails that the truck would be large enough for a packed 8X10 storage unit-equal to a one bedroom apartment, as well as another 1 bedroom apartment (2 -1 bedroom apartments). I was very clear, as to the amount of things needed to be moved. I even went as far as to list each piece of furniture and the amount of boxes in the email! However, after all that they did not send a truck big enough. We had to load up from the storage unit- go to the 2 bedroom to unload-then go back to the apartment to load up again- and back to unload. The girl on the phone -at first said it was my fault and that I wasn't clear in the emails- Then after calling her back and reading the emails word for word back to her she realized her mistake- but still was not apologetic at all. Still saying it was my fault and I should have booked a bigger truck. She also said I was welcome to choose another company to move the rest of our things if I was unhappy! who am I going to get on moving day! I was never told the different truck sizes in the beginning- Just was assured the truck they were sending would be big enough. This caused me to have to pay extra time for the movers- and so much hassle and frustration. The movers were great, pleasant young men and I felt bad for them being in the middle of my phone disputes with this receptionist lady who was very rude. I feel I was definitely led to believe they could handle my move, but in fact if they knew they would have to take 2 trips and told me- I would have chosen a different company had I known they couldn't move everything in one trip. Definitely ripped off. I filed a complaint with the Better Business Bureau 2 months ago but the moving company won't respond to them or me.
I would like to see some sort of apology, and refund. Not only did the move take much longer than it should have, but the receptionist that I spoke with was very rude. Telling me to go with another company to move the rest of our things?! Unreal!