Post Hole Contracting No Longer In Business

Nick and Carmella thank you for your prompt and punctual service. You did the locates for me at no charge and called me when you were sure it was safe to dig in my back yard. Nick, you showed up on time and did a great job digging the post holes. You answered my questions and gave me some good advice. Your prices are unbeatable in Toronto and for that you get a well deserved 10. I will use you again and recommend you to family and friends.

Very disappointed. Nick and Carmela are very nice to talk to but they postponed the fence-post job for month and a half (minus my week of vacation) citing different reasons like: it is going to rain, it rained, the ground is not even enough, the ground is too soft. In the end they just stopped responding. Even the TransCanada employee who had to be on the job because of the gas line under my backyard said that they did not seem interested in the job because of how many times they cancelled on him. Which would be fine, all they had to do is tell me and I would find someone else. In the meantime my lumber got warped and my neighbors got upset because of the time it took to start building the fence. I called another company, they came within days of the initial phone call and finished the job without any excuses. Zero stars for not delivering and wasting our time.

Response to their response:

Wow, I’m not sure where you came up with all this stuff, let me just address the key points you’ve made because the weather excuses are just some hogwash. When it was going to rain, it did not, or it did for half an hour. There was only one week where it got pretty wet. I guess you’re one of the few people that trust the weather network. In the meantime I saw at least 4 other people in my neighborhood who had their fences done. (That is how I got the contact for the other contractor)

In 2012, when I first called TransCanada, I had no grading issues because the backyard was not touched, simply one of my neighbors was not ready financially to do the fence so I had to postpone to the following year. Are you seriously implying that I lived without my fence and grass in my backyard the entire year?

I have not resolved my “grading” issues even by the time the other company came to do the job and they had no issues to drill the holes 3 days after our last appointment that you cancelled, with a bigger machine. And remember that there was no fence so you could drill from my neighbor’s side which was completely flat, except where the neighbor’s sheds are and where Nick said that he could not drill. Well, the other guys drilled there just fine and enlarged the holes by hand (which cost me $10 dollars more per hole). When I told them that you had issues with softness and grading they laughed at me for putting up with you for so long.

Anyway, I wish you all the best and I would understand that you could not handle the job, but all you had to do is be honest and not waste our time.

We received very good service from this PHC -- Nick and Carmela are a great team. Carmela booked the times and underground locates, and Nick showed up on time. The work (10 6x6 posts) were dug and set in just under 3 hours. Nick is a very personable guy. He also bought and used a splint to fix a broken post in another section of fence (just over $100). We supplied the posts and cement for the other 10 posts, and I helped him with the work, which was not a problem. The finished product looks spectacular. Thanks. We recommend!

Great job, well worth the cost, Quick response to call's & emails, Tried very hard to accommodate my time frame.They showed up on time. Did everything I asked, Job well done.
Will use them again,