Metal roof installation in summer 2021.
Their crews were friendly and hardworking. The first crew appeared to have limited knowledge and experience with the product, resulting in faulty installation. The second crew appeared more knowledgeable, but did miss important details.
Remember Me Roofing installers and project manager did not fully follow manufacturer installation instructions. Sections of the installed roof sheathing (roof deck) as well as vent duct installation does not meet Ontario Building Code requirements upon completion.
Two separate roof leaks with interior damage to the attic, upper level and lower level occurred during installation. The project manager and owner offered to have their delivery person repair the damaged drywall (without testing for moisture or mildew in wall framing or attic insulation). The company did not accept to directly cover cost of interior repairs by a company specializing in water damage nor to compensate owner for the interior damages.
Issues/concerns brought to the attention of the project manager and the company owner during installation were generally initially dismissed/minimized only to be later acknowledged as issues, often when too late in the installation process to be fully corrected. Although concerns were shared regarding the work completed by the crew and project manager, the company owner refused to meet and come on site.
Final invoice was presented prior to full completion of the work and I was asked to pay prior to the contract being fulfilled.
Despite being very pleased with the actual product installed, the metal is scratched in multiple areas and I’m left with some things to fix and interior damages.
- Company Response
Thank you for your review.
Upon dissatisfaction, our team had a representative of the manufacturer on site to verify our work and installation methods for the client, who was present at the time of the inspection. Manufacturer was very happy with our installation and agreed the clients requests were above and beyond what was required in the agreed upon scope of work. In order to be paid we compromised.
The leaking could have been prevented initially had we been permitted, by the client, to address the issue, which was caused by bathroom vent. We were not allowed to return to complete the roof for over 3 months, at the request of the client who wanted to be on the roof to watch all aspects and provide instruction.
The client was advised to go through insurance to repair the damages as our resolutions did not meet her expectations. Given how the roofing project went, we felt this was her best option.
Although there were some issues with this project this review does not accurately describe the clients experience. Our team, since 2020, have spent countless hours emailing the client, attending to her requests and provided exceptional client care.
All mistakes that were made by our team were acknowledged and addressed. The owner was involved from the the start and was a key factor in getting the project resolved.
We are sorry for this clients project and we will grow from it.