While the finished product is fine, I do have to wonder about their process. After choosing my plan at the Home Show here in Calgary about two years ago, the work was completed with a different bath than I had chosen. This ended up being a needed switch based on measurements or something, but I was never notified beforehand of the switch and was alarmed to see the change at the house. This also ended up adding cost, so wasn't really happy. Eventually the owner called and we sorted it out though, so all is well.