I have a relatively new cement porch and stairs (not built by Wayne's company) that is covered in granite flagstone. The cement grout between the flagstones and holding the risers deteriorated. The risers fell off. Water and freeze/thaw had also caused one flagstone to crack badly.
Wayne visited my property, inspected the situation carefully, and clearly explained a very reasonable and logical plan for how to fix the situation. He then provided a very competitive written quote and we agreed on a date for the work.
A week before the date we confirmed with each other that the day would still work.
On that rather hot summer day Wayne showed up promptly, with all materials with him including a replacement flagstone. He proceeded to do the work, which was completed as planned, with no surprises.
Overall, a very professional job for both customer service and quality workmanship. The porch and stairs look fabulous!