This company as assigned to me on behalf of LG to do warranty work on my LG refrigerator (which I found out later was an effectively a recall). Prior to the technician arriving my refrigerator work fine except for a light issue that would not turn-off once the doors where closed. The technician arrived to replace 2 parts (motherboard & temperature light console) and about 4 hours later the refrigerator stop working. He returned 2 days later to install an replacement board and brought back the original board to see if there as any issues with the refrigerator. When he installed the original board the refrigerator worked fine, but when he installed the second board, the unit displayed a Freezer Fan error. He indicate that it would cost over a $100 to replace the freezer fan, so I contacted LG to cover it under the warranty, as I believed it was another board issue. He arrived Wednesday the following week and installed a new Freezer Fan, but the unit still displayed the Freezer Fan error. He said that the issue was related to a wiring harness and the refrigerator could not be repaired (remember that the original board worked with-out any problems), so now I’m without a refrigerator and LG Canada does give a crap about replacing it or reimbursing me anything for this technician breaking my refrigerator. So if you have a LG refrigerator and this company doing warranty work, be prepared to buy a new refrigerator at your expense because LG or Tras will not take responsibility for breaking it!
- Approximate cost of services:
- $2,000.00
- Company Response
TRAS APPLIANCE IS NOT RESPONSIBLE IF YOU HAVE WARRANTY DIRECTLY WITH THE MANUFACTURER. YOU HAVE NOT PAID US FOR ANY SERVICE. YOUR CONTRACT IS WITH THE MANUFACTURER. WE HAVE NOT DONE ANYTHING INCORRECTLY. YOU HAVE A RECALL PROBLEM HOSTED BY THE MANUFACTURER, ALL WE DID WAS FOLLOW THEIR WARRANTY REPAIR PROCEDURE. YOU ARE INCORRECT IN ALL OF YOUR WRITE UP. TOTALLY BIAS BECAUSE THE MANUFACTURER DOES NOT WANT TO HELP YOU. YOUR WRITE UP IS UNFAIR AND MALICIOUSLY CALCULATED.