Company sent out a repair tech who had no idea how to repair the machine. Tech had to ask me how to turn the machine on. Tech told me I need to replace motor, water inlet and wash motor. He advised I would be better off getting a new dishwasher. I wrote the company to let them know the performance of their tech. I received an unprofessional e-mail from Gary back blaming me for everything. I contacted the manufacturer they sent someone else. He was in and out in 20 min and I had my dishwasher working again without the need to replace any components.
As with the two reviews from Ajax I'm sure Tras will respond saying everything is my fault. Steer clear of these guys.
- Approximate cost of services:
- $125.00
- Company Response
THIS CUSTOMER FORGOT TO MENTION HE HAD THIS MACHINE APART AND TRIED TO REPAIR IT HIMSELF. ITS DIFFICULT TO DIAGNOSE A PROBLEM ACCURATELY WHEN SOMEONE ELSE OR SERVICE COMPANY HAS ATTEMPTED REPAIRS PREVIOUSLY. THEY MAY HAVE CAUSE UNSEEN DAMAGES. ITS WAS MUCH EASIER FOR ANOTHER COMPANY TO FIND THE ISSUE AND SOLVE IT BECAUSE TRAS HAS ALREADY DONE MOST OF THE DIAGNOSIS AND SPENT THEIR OWN MONEY OVER $200.00 + LABOUR ( 2 SERVICE VISIT) ON SUSPECTED PARTS THAT WERE REPLACED AND NOT RETURNABLE THAT WE DID NOT CHARGE THIS CUSTOMER FOR. IT'S ODD THAT THIS CUSTOMER DID NOT REQUEST THEIR DIAGNOSIS FEE AND SERVICE CALL RETURNED, IF THEY DID WE WOULD HAVE ASK THEM TO SUPPLY THE INVOICE FROM THE OTHER COMPANY AND REVIEWED IT WITH THAT COMPANY. THE ONLY CONCLUSION I CAN ARRIVE AT IS THIS CONSUMER IS NOT TELLING THE COMPLETE TRUTH. WE HAVE ALSO INVESTED TIME AND MONEY ITO REPAIR HIS PRODUCT, OUR INTENT WAS GOOD.. HE FAILED TO SEE THE POSITIVE SIDE OF OUR INTENT. .