The lack of customer service from Tras Appliance Solutions was astounding. We contacted them to repair our LG washer because LG parts can only be provided by LG authorized repair providers. They cam 3 times and never actually fixed anything and still charged us for the fix. The last time, a technician showed up, said he didn't have the right part before he even knocked on the door, said he was going to come back with the right part, and never returned. When called to ask if he was returning to FINALLY repair the washer, he said he had to order the part - the part he said he had ordered a week before (and really, why show up in the first place??) Complete incompetence. Zero customer service. When we called the company to complain, we were told that we were wrong. Avoid at all costs. Better yet, avoid buying LG appliances so you don't get caught in the same trap!
- Approximate cost of services:
- $200.00
- Company Response
This customer failed to tell the truth and they are very unreasonable in their review, they refused to have us complete the repairs because the wrong part was provided by the dealer due to a model and serial parts library engineering change. This is not uncommon in the appliance industry and other industries. We advise them we need to get the correct part and return. They became abusive and angry and cancelled the appointment. They were only charged a service call and a diagnostic charge, They were never charged any labour or fix it charges. They bought a refurbish product from some unknown dealer, the product was imperfect from the get go. They had numerous other services who damage the product even more before TRAS APPLIANCE SHOWED UP, They made the product practically unrepairable . We advise them from the get go, its a refurbish product not new. Our technician and company abided by all their time restriction and always showed up on time. They wanted us to call the husband 1 hour before so he can leave work to meet technician at the residence. some times we would call and the husband will not answer and we have to keep trying over and over again. Twice our tech showed and waited over 1 hour in the driveway before the customer showed up we had no issues with this behavior but it affects our technician schedule for the day and other customer who are also waiting. The first visit was to asses the product, The 2nd visit was to first fix one of the issues and then test the machine again . The 3rd time we did show up but no one was home and our tech called to let them know he showed up and had the part but it was incorrect and still wanted to accurately check the part on the product. CONCLUSION:: This customer twisted the story incorrectly to benefit their position because we refused to refund their diagnostic and service call charge . We spent over 5 Hours on this refurbish product and should have charged the customer much more but was reasonable enough not to to do so. They were totally unreasonable in their review.