We hired the company to do both an exterior and interior window cleaning. They cleaned only our exterior fronts and then left a piece of paper (apparently an invoice) with a dollar amount on it. No official invoice, no tax breakdown or HST number. The invoice was for $150, but they never completed the exterior or interior windows. They tried saying they did the work. Not only was I home that day to let them in for the interior, but we have surveillance cameras that showed they didn't do any cleaning.
They promised a re-clean and we booked an appointment. I stayed home that day. They never showed up. Two days later we receive a voicemail saying they'll come in on another date. Again, no-show. They've called with 3 appointments and never showed up.
For a guy that manages trades for a living, this was by far the most unprofessional, service I've ever encountered.
- Approximate cost of services:
- $220.00
- What could this company do to improve their services?
- 1. Show up to your appointments. 2. Actually perform the services you were hired to do. 3. Actually do a good job of the services you where hired to do. 4. Don't just spray windows with oxygenated water. If I wanted to blast my windows with a garden hose, I could do it myself. 5. Upon completion of services, provide an actual invoice with tax breakdown and a legit HST number. 6. If you're going to bail on the job and still bill the customer, make sure they're not home or have security cameras.
- Any advice to offer fellow homeowners facing a similar project?
- Hire another company. There are plenty out their. Often enough, smaller companies value their reputation and are willing to provide better service.
- Company Response
Hello Michael,
I've attempted to look for your record in our system so that we can resolve this issue, however with the information on this site I am unable to find you record. I wanted to state that this is not common practice for our company. If a customer for any reason will not be serviced, we contact the customer to let them know that we are unable to service them. I do apologize, that we dropped the ball with you. I would like to resolve this issue you have, please contact me at 905 695 1670 and speak to Andrew, or email Andrew.irvin@gspccanada.com and he will be able to resolve your issues.
Thank you,