Elie's Fencing Solutions

Fence fell in 5 days post installation

Fence fell in 5 days post installation:
Please see the Picture 1-5 Look at the hole where the nail was screwed and how the fence started to loosen and bend, then eventually flew out (picture 2-5)
They didn't actually screw the nails in the right place which resulted in a structure that was unstable. 1 whole panel flew off (the one that was not affixed properly) and another 4 panels got bent in the process in a dominoes effect.

This has led to significant safety concerns for our family and neighbors: The fence that was installed had improper installation of nails that results in unstable panel. As a result, in the face of strong winds, the panels can fly out to hit nearby people and structures.
Here is how Elies Fence replied after we alerted them of this issue:
If the fourth screw were tight and NOT "attached by a hair" like you described the results would be this:
"You will get more damage than what you got and at least 5-6 posts would be damaged".

When in fact, because the 4th screw was on the edge, it loosened immediately when strong winds hit the fence. After which the unscrewed panel lost balance and impacted the rest of the panels.
5 days after installation, the fence broke down and panels flew out. The business has refused to fix the fence under warranty, citing it was a storms fault.

However, had the nails been properly affixing the panels in the first place, the fence wouldnt have been damaged.

Predatory pricing: After refusing to fix the fence under warranty, the Elies fencing would quote us one price to fix it at $700 without saying deadline for this price, and then immediately raise prices on us to $1400 after asking if the warranty would be void if we tried to ask another service provider to fix. Because we were captive to the warranty, the business has been predatory pricing tactics.

Fencing is a neighborhood project, and we tried our best to cooperate with our neighbors by agreeing to the company of their choosing without conditions. We did google to see the company rating and Elies fencing has one of the highest scores.

After this experience, we would not trust this ratings anymore.