I originally hired Robert and Air Care from a recommendation from my cousin. I had my old mid-efficiency furnace replaced by Rob with a brand new Lennox model in September 2010. There were many attempts made by Rob to get this furnace working normally and quietly which kind of annoyed me. Anyway, by June 2013, it was leaking water everywhere and making loud noises. I called Rob back and he determined that I got a "lemon" and I needed to replace the whole unit! I spent another $929 for installation because Lennox would not cover the cost of labor even though it was less than three years later. Now in September 2021, this second furnace broke down and the repair guy said that the blower motor died and the whole furnace is actually rusted out inside from water leakage, likely due to a poor installation. The repair guy recommended getting a whole new furnace instead of spending $1,200 on a new blower motor. Now I'm convinced that both furnaces Rob installed were installed poorly and it had nothing to do with buying Lennox lemons. Now I have had to go through THREE furnaces in 11 years costing me a total of $12,530 for two new furnaces plus the installation of the second one in 2013. Rob tried his best, but in the end, I got screwed and spent a fortune due to his lack of experience. And don't deal with Lennox and their pathetic one year warranty. There are furnaces out there with TWELVE year warranties!
