The rating applied is due to MRG being late for scheduled appointments.
On Aug 2, I booked MRG to visit my home on Aug 10 to take care of the following:
- fix split on a breaker
- replace outdoor GFI outlet
- fix wiring in light box in bedroom (exposed wiring)
- install a new thermostat
On Aug 10, Shadie arrived two hours late. He got to work right away but didn't apologize for the delay. Shadie was able to fix the breaker and replace the outdoor outlet, but wasn't able to replace the thermostat due to the wiring on the boiler. For the light box, he said he would need to return with someone else to assist and we scheduled him and his boss, Mike, to return at 8am a couple days later. I received a text from Mike about 45 minutes before they were supposed to arrive letting me know he had to respond to an emergency call and wouldn't be there until 11am. I decided to cancel, as I didn't feel comfortable working with a company that was going to be late for a second booked appointment.
- Approximate cost of services:
- $150.00
- Company Response
Hi Chris. First off I would like to thank you for your business and the feedback you are providing. I am sorry to hear there was a miscommunication around Shad's arrival time. We provided an arrival window and Shad arrived just before that window was closed as his previous clients added more installs, as they were very pleased with his work, than anticipated. It was unfortunate timing that I received a call from a client that her air conditioner power was malfunctioning on one of the hottest days of the year with a very small baby at home less than an hour before your next appointment. Please give the office a call and I will be happy to discuss this with you further and come to a resolution. MRG Electrical