Clogged clay pipes in basement
I had been having my basement drain snaked every year, and for the first time I called Drain Rooter. They were able to get out to my place and assess the scope of the problem right away, and completed the job 2 days later. Mike was excellent at explaining what the issue was (the pipe was completely clogged with tree roots, which he showed me!) and showed me how they corrected it before they filled it in. They had to dig a trench in my basement to do the work, which was competed in less than 5 hours. When they left, the basement was as clean as when they arrived (except less stinky!!). Thanks to Mike and his team for doing a great job. I would definitely recommend Drain Rooter to anyone!
- Approximate cost of services:
- $2,350.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you for your feedback Kristen! We always strive to have a plumber onsite when a homeowner needs one most. A clogged drain is prone to cause a stench in the basement because of the floor drain. One of the major reasons why we make it our top priority to finish our work as soon as possible is because we want homeowners to enjoy their living space rather than avoid it due to a stinky smell. Our drain team is professional, knowledgeable and courteous. They take the time to explain the issue, show you the repairs and make sure the work area is well cleaned once the job is complete. We are happy to know that we exceeded your expectations! We look forward to working with you in the future. Best Wishes, DrainRooter Plumbing