I'm not the one to complain but I wasn't impressed with how the project went. I do have one positive thing to say is that the new counter top does look good.
When it came to pay I felt that Sam wanted to just get the money and run instead of going over any defect that could happen when you are retrofitting a new countertop over old cupboards. The first issue with the project is that I wanted a 5" backsplash to cover up where the old tile backsplash was and bring it up to the window trim. The new counter top was 5/8" thinner than the old countertop. Sam follow the directions of the backsplash to the letter, leaving a 5/8" gap of unpainted not prepped gap where old tile used to be under the window trim. Sam's response this was to paint. How do you prep and paint such a small gap? If material costs were a concern, I would have been more than happy to pay extra for a 5 5/8" backsplash than deal with that gap.
The second issue is that a lip was put on to give the countertop a look that it is a thicker top. Because that countertop is a little lower, the drawers wouldn't fit in. This wasn't tested during the project. I almost didn't catch Sam before he pulled away. Sam's solution to this was to pull out his belt sander to sand the 1/8" off so the drawers will past under the lip. He then told me how to cover up the bare wood. So now I have two projects to do
The other issues I have was during the removal of the old counter top was the cupboard frame split is one section. I guess the split was glued back together, but I was left to discover this on my own. The cupboards were not swept out and the old countertop and sink were left in my backyard. When you do any work, clean up is very important to the owner unless is was agreed upon before the work started. There was no discussion that I was to clean the work area and remove the garbage. This should have been done by Sam. One last minor thing I wasn't told if I have a warranty or given a summary of the work that was done.
With all the issues I had I won't rehire or recommend this company
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?