High Definition Concrete Ltd.

Decorative Concrete
17368 61a ave Surrey BC V3S 6Y2
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Decorative Concrete
High Definition Concrete Ltd.
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76%

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Reviews for High Definition Concrete Ltd.

Average customer rating:
8.7 10 (20 reviews)

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Private User
Private User
Private User reviews Calgary, AB
10/10

Patio and Front Entry

Firstly, I have had a great deal of experience building a number of homes and sadly I have become very wary and skeptical of trades people. There is a lot of bluster and promises out there with very poor results. That being said, I was lucky enough to find Matt at High Definition Concrete via Homestars. He was very professional in all our dealings from the initial quote to the job completion. His crews are very pleasant and always made an effort to make us happy. The quality of of their work was excellent and on time in spite of the Covid complications. I enjoyed working and dealing with Matt and would sit down and have a beer with him anytime. I highly recommend High Definition Concrete

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Jake
Jake
1 review Coquitlam, BC
4/10

Driveway update

We had our old asphalt driveway and carport slab redone by HD concrete last year. It's been just over a year and I already see cracks on both the driveway and in the carport. One issue I had at the time was that during the day of the install, I saw the workers not propping up the rebars sitting flat on the ground while they were pouring. I had to phone Matt and had them go back and lift the rebars from the ground. I believe the rebars should have been set on a block which was not done. On top of that the final thickness were less than the promised 4", some spots or barely over 2". While I understand all concrete can crack eventually, I do believe they skimped on both the labor and material.

1 of 1 people found this review helpful.
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Company Response

Hi Jake. Thank you for making the time to leave us a review. We apologize for not chairing the rebar at the time of pour. It was a mistake that we have since made part of our pre pour checklist. Because of your feedback we were able to catch a possible deficiency and improve our work.
As to the thickness we used a concrete saw to cut the depth of the area in question and measured it with you. It was found to be 4"+ consistently. The reason there was a concern was because the vehicle would bottom out as there was a steep slope from the roadway to the driveway. We also provided the readymix suppliers ticket showing the volume used; proving the material went in at 4.5-5". As well as using height pegs and grading the subgrade well.
As to the cracking it is understood all concrete cracks, and we use ever tool in our arsenal to make it crack in our control joints. Because that is not always possible we install rebar, using the metal reinforcement to add strength and reduce the size of cracks where they happen. If you had not asked us to saw cut through the metal reinforcement, reducing it's effectiveness we would have possibly had a different outcome.

Tracey in Surrey
Tracey in Surrey
1 review Langley, BC
10/10

Patio.

We were very happy with High Definition. We found Sid, Matt and their crew to be quick to answer/address any concerns we had. The patio looks awesome. (If only we had outdoor furniture to sit on). Will be calling them again when we are ready to redo our driveway

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Company Response

Thanks Tracey! It was a pleasure getting to know your family. I hope you are getting many years of use from your patio.

Annoyed from Vancouver
Annoyed from Vancouver
1 review Vancouver, BC
0/10

concrete patio and lighting

I hired HD to pour a grey stamped concrete patio and they poured RED! I watched the first blob of concrete hit the ground and said "guys, that's red" and they said .. don't worry it will dry a different color. It dried red! Then they painted it and said put pads on all the furniture so it wont scratch and show the red! Seriously? How long will that last??? Their forming guy, who is NOT a qualified gas fitter, did the gas line work and put the wrong size gas line in the concrete so the fire table doesn't function properly! The small hose they used gives just 13000 BTU's when I need 60000. He buried a 3/8" hose in the concrete rather then the necessary 5/8" that was required. The transformer for the lights doesn't work and substandard wire was used so some lights don't work at all! They left plastic around the edges of the concrete. Sid said he would burn it out and Matt said he doesn't agree with Sid, so it's still there. Matt told me he himself is "young and still learning" and he is running the business?!?! I had to hire professionals to try to fix all their mistakes but they've poured concrete over the gas line and lights so it will never be a decent job. I wish I never met these amateurs!!!

3 of 3 people found this review helpful.
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Company Response

After a few years the difficulty of dealing with this gentleman Nd the loss we took still stings. If you took the time to read the review it is likely you will read the response as to what happened:

- The homeowner chose a brown from a colour palette that uses cured pieces of concrete, it is supplied to us from the concrete manufacturer. When the homeowners saw the cured colour after it was poured they immediately regretted their choice and likened it to "human skin", not red. We disagreed with their assessment and arranged for the quality control from the readymix supplier (Lafarge) to test and verify quality and colour of the concrete. The Lafarge rep examined and tested the concrete and found that it was an exact match to the colour chosen by the client. The client was still very unhappy so we recoloured and antiqued the concrete at an extreme expense. After doing this he was very pleased but continued to bully us to do extra work not in the original scope at no cost with the promise of paying the $20,000 remaining. The metal chairs and table we asked to put protective feet on as to not scratch the protective sealant which we explained needed to be resealed every 2 years.

- The gas fitter was ticketed and certified owner operator. Our carpenter does not know how or want to install a gas line. In fact the gas fitter had to show his licensing and insurance to get a permit from the city to upgrade the house gasline and installed the size as requested by the homeowner.

- The light transformer works great. We hooked the lights up to a gps timer that automatically turns the lights on at dusk and off after a few hours. The clients demanded that a light switch be installed later, when switched off it cut power to the gps timer. This meant we had to recalibrate at our expense and he would continually disrupt the power by mistake using the light switch we advised against, disrupting the power and shutting off the timer.

- After understanding the client was upset we cleaned and sealed at our expense the existing concrete on the property as value added. Even going as far as installing the metal railings not in our scope. The client expressed his willingness to pay and arranged for us to fix the gps timer one last time, saying he had the payment ready. After fixing the timer we knocked on the door and he sent a text message saying we were "fired"; this is after completing the project to his satisfaction at our expense. He refused to answer his door and stole $20,000. Being a lawyer he ignored our payment demands and disregarded the lien.

He is right; we did learn a lot. There are some people you will never make happy no matter the lengths you are willing to go.
Have clear contracts and get payment draws. When some people have the power to break the law with no consequences they will manufacture excuses in order to do so.

Tony from Surrey
Tony from Surrey
1 review Surrey, BC
10/10

Stamped Concrete Patio

Very satisfied with the professionalism. HD Concrete came recommended from a friend I found Matt, Sid and his crew were friendly and their prices very competitive. I would definitely recommend them to friends and family.

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Company Response

Tony thank you for believing in us to do you project. We appreciate the referrals.

Giles Lapierre from Burnaby
Giles Lapierre from Burnaby
1 review Burnaby, BC
10/10

Concrete Pad

“Matt of High Definition Concrete came by my house to help me place a concrete pad in my backyard. Everything was completed quickly in a day and it was a job well done! I would recommend Matt’s concrete services to any of my contacts because I know he’s a good guy and does great, efficient work.”

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Company Response

Thank you Giles. Helping you with your mancave was quick and easy. It was great working with you.

Courtney Watkins from Vancouver
Courtney Watkins from Vancouver
1 review Vancouver, BC
10/10

Stair Carpet removal and grind down

The owner Matt came in himself and worked through a holiday weekend as I was in a bind and needed my stairs done in order to open up my retail store. He went above and beyond the scope of the job and I would definitely recommend his services

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Company Response

Thanks for the interesting project Courtney! We had fun getting your store ready for opening.

Don McLellan from Port Coquitlam
Don McLellan from Port Coquitlam
1 review Coquitlam, BC
10/10

Replace Driveway and Walkways

Sid and Matt did an excellent job replacing our driveway, walkways, and some in-ground water collection work. They were on time and on budget, plus made themselves available to answer any questions in the friendliest of manner.

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Company Response

Thanks for the review Don. I drove by your driveway recently and it is still looking great!

Karen & Art from Langley
Karen & Art from Langley
2 reviews Langley, BC
10/10

Stamped Concrete driveway, walkway, steps & patio

In the initial stages of ‘contemplation' of a new stamped concrete driveway, sidewalk and steps, & patio we found High Definition Concrete on-line and then checked for reviews on HomeStars.com. Here we found useful information that made us comfortable with contacting HD Concrete requesting an on-site estimate. From the moment we met with Matt DeVries we were at ease with this man who answered questions we hadn’t even asked yet! HD’s prices were comparable to two other estimates that we obtained. The final cost was the same as the estimated cost.

Once the job started we knew without a doubt that we had hired the right concrete contractor. The crew was prompt, courteous, & knowledgeable.

We had selected a particular stamp that we viewed on a previously stamped project. On the day of the pour Matt thought to bring along another seamless stamp for us to look at and we loved it.

One consideration - stamped concrete definitely takes more time to complete (due to the various processes that occur and the weather!) than plain brushed concrete but well worth the wait in the end.

HD Concrete is high on customer satisfaction. Thanks to Matt, Sidney & Dean and their crews for all their attention during the process.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about High Definition Concrete Ltd.

We believe that each concrete project must be prepared and completed to the highest standards. Built off of three generations of experience we stick out from the competition with our professional work ethic. Along with our dedication to providing excellence and customer service, High Definition Concrete is a leader in the decorative concrete industry.

CATEGORIES
Decorative Concrete, Concrete Contractors, Masonry & Bricklaying, and Paving Contractors
PRODUCTS
Sealers, Concrete Mix
SERVICES
Stamped Concrete, Broomed Concrete, Exposed Aggregate, Concrete Forming, Concrete Preperation, Concrete Re-enforcement
BRANDS
Lafarge, Rempel, Brickform, Graestone, Vancouver Readymix, RMC, Coquitlam Readymix, Cadillac Concrete Mats, Starpatch Concrete Products
STYLES
Stamped Concrete Patterns, California Style Finish, Exposed Aggregate
SPECIALITIES
Driveways, Pool Decks, Patios, Walkways, Retaining Walls, Sealing, Stairs, Drainage
WEBSITE
http://www.highdefinitionconcrete.com/
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
5
PAYMENT METHOD
Cash/Cheque
LICENSES
Business License
MEMBERSHIPS
BBB, Homestars
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Full Warranty on Workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.