Rockwood Kitchens

Rockwood recently renovated our kitchen and we are very pleased with the results. From the planning stage to completion. Kelsie was informative and was always available to answer our many questions. The installers were neat and did great work especially the workmanship on covering our bulkhead. I would highly recommend Rockwood

Our contractor recommended Rockwood for our new kitchen install and we could not be happier. The entire experience was a pleasure and the cost totally surprised me. We have done many renos in the past and used everything from Ikea to complete custom in doing the kitchens. I will use Rockwood from now on. From the moment we met Kelsie, things could not have gone any smoother. We came into the showroom with measurements and some good ideas. Kelsie listened to what we wanted to do, took the measurements and within a few days had a complete set of drawings for us. WE both made a few changes and had the final plan. Then the final measure was done and we made a couple more changes and we were ready to go. Rockwood supplied the cabinets, the countertops (quartz), the hood fan, the sink and the Crown moulding. The install took less than 3 days and everything was done to perfection. The process was easy, the product was exceptional, the install was perfect and the price can't be beat. Don't even think of looking anywhere else.
Randy & Gerogina

When we moved to our fixer upper we knew that the kitchen was going to be one of many things that required updating. Because we were on a tight budget we weren't sure that we would be able to get what we wanted...
Thank goodness for Rockwood Kitchens! With the help of our designer Desirae, we put together an incredible kitchen! She understood our needs and made helpful suggestions and definitely helped us to stay within budget!
From delivery to installation the staff at Rockwood are amazing!
If you want a great experience with a company you can count on Rockwood is for you.

We have had a great experience with Van and Felicia at Rockwood Homes. After installation of our new kitchen, we did have some minor problems with our Lazy Susan's, but through customer support and great involvement from Van and Felicia, everything was dealt with most satisfactorily.

From the beginning, Felicia at Rockwood Kitchens (Peterborough location) was very helpful. While we already had a basic layout created, she was able to adapt and improve on our base layout, providing us with some excellent suggestions for use of space and to optimize aesthetics. Very good (Excellent) communication throughout. I cannot stress how important this is and how well I was kept informed, reminded and followed up with throughout the experience.

We also had a great experience when we dropped in and spoke with Kelsee at the Ajax location. We went in to the Ajax showroom to have a look and Kelsee was very helpful with helping us to make decisions on finishes, etc., and then communicated our choices with Felicia to bring it all together. The products in the showroom were of exceptional quality and, while the styles of cabinet are somewhat limited, this made the process much simpler (although choosing from an endless supply of countertop options was a task, LOL). The build quality of the Rockwood-supplied cabinets is quite good, and seemed to have a more substantial feel than those offered by Ikea which, while cheaper, feel cheaper.

Everything was checked and double checked during each stage. Products were delivered on time as promised and the installer (Monty) was punctual and consistent in his work. Monty did a fantastic job on the install, involved me in some of the decision making processes and ultimately, came up with the best possible solution to a few of the awkward areas in our kitchen. He left the work area tidy and was a pleasure to chat with as well.

Finally, the icing on the cake... the countertops. Ly came out to measure and answer any questions I had. He was thorough and asked questions that I had not considered. I was shocked to learn that our countertops were prepped and ready for delivery well ahead of schedule!!! The gentlemen that accompanied Ly were very careful and delivered and installed the countertops (which were exceptionally heavy) without issue... however, this was the only area where there was a hiccup.

Unfortunately, there was an error made that we did not catch until the island countertop was installed (wrong colour, but it matched our perimeter cabinets). That said, the installer was very apologetic and offered to remove the (very heavy slab) and have it replaced without question. We opted to live with the slab that was delivered as it worked well in the layout. In fact it has grown on us quite a bit!!! We appreciate that errors occur and that the Rockwood staff were very quick to respond and offer a resolution to the error. The error was not a big deal to me (life is too short to sweat the small stuff), but the staff at Rockwood took it seriously and treated me very well and more than made up for the error.

Finally, there was a follow up with a repair tech to replace a couple of doors that had small warps (I am particular), to make some final adjustments and touchups. Everything was completed to my satisfaction.

In closing, I hope that the owners of Rockwood take some time to read this review. As a small business owner myself, I cannot stress enough the importance of having quality, caring staff that are as professional as they are competent all while having an appropriate "sense of urgency" when carrying out their functions. I, personally, have yet to deal with a contractor, supplier or organization that has the ability to take on such a complex task, that requires the input/effort of so many people and bring it together so efficiently. From concept to completion, the Rockwood staff that I dealt with have exceeded my expectations and they should really be commended for their efforts because they were all exceptional and should be commended.

Thanks for our new kitchen, it means a lot.

Felisha was very professional and extremely helpful in my kitchen design. I live in a wartime house that is 94 years old, the house floors and walls are crooked so the design wasn’t easy.
Monty is so exact, polite and his work is very clean. He was beyond a joy to work with.
I have nothing but great things to say about both of them.
Kim everest

My husband and I wanted to reno our kitchen but had limited funds to spend. Rockwood gave us everything we wanted and more. Van was amazing to deal with. She really knows how to optimize space and provided a ton of useful suggestions. Would definitely recommend Rockwood!

We just love our new kitchen from Rockwood kitchens. A great experience from the time we walked into the showroom to end result. The office staff was very friendly and knowledgeable no matter how many times we popped in to look at countertops. Installers were on time and listened to our concerns and
delt with issues on a timely manor.
Very accurate with measurements and everything fit in perfectly and nice and tight in our small kitchen space. We are so happy with our Rockwood kitchen!!!

We had a great experience with Rockwood. Low pressure. Knowledgeable. Accommodating to change requests. Great price. Flexible install. And we love the transformation. Even though I still can't cook we love how everything looks and operates. Thank you.

We did a very large kitchen and main floor renovation. The planning and design for the kitchen actually started one year prior to ordering the cabinets. Vanessa worked with me throughout the process and made many changes to the design for us to make sure that it was perfect. The cabinets are great quality, look great and were delivered right into the house. Absolutely contact Rockwood Kitchens if you’re going to redo your kitchen.