Home Pro Electric

Electricians
Kitchener ON N2A 2X8
Write a Review
Write a Review

Recommended Professionals

97%(81 reviews)
97%(11 reviews)
98%(99 reviews)
97%(81 reviews)
97%(11 reviews)
98%(99 reviews)
HomeStars
Electricians
Home Pro Electric
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

84%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Home Pro Electric

Average customer rating:
9.6 10 (160 reviews)

Sort by

Sarah from Kitchener
Sarah from Kitchener
1 review Kitchener, ON
10/10

Panel Upgrade

We recently had HomePro in to perform a panel upgrade and were extremely pleased with the prompt response we received to our email inquiries. We had a timeline by which the upgrade was needed and electricians Tim & Brian were able to make it happen on schedule. They were friendly and knowledgeable and more than willing to explain what needed to be done, what was done and why. Would definitely recommend to family and friends.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you Sarah for your great comments. We are happy that we were able to accommodate your timeline, and that you were extremely pleased with the service. We hope to help with any of your electrical work in the future. Home-Pro Electric appreciates your recommendation. Best Regards.

Dado from Cambridge
Dado from Cambridge
3 reviews Cambridge, ON
9/10

Electrical upgrade - safety issues

This was an excellent experience from start to finish. Shaun the electrician was professional, courteous and confidence inspiring. Thank you for the peace of mind, excellent job - highly recommended.

Approximate cost of services:
$781.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you Dado for your wonderful feedback and for your recommendation of our services. We are delighted that you had an excellent customer experience with Home-Pro Electric. It's great to have customers like yourself, and we would be pleased to help you with your electrical needs in the future.

Jenn Daperis from Waterloo
Jenn Daperis from Waterloo
2 reviews Waterloo, ON
10/10

Panel repairs

Very satisfied with their services. From the friendly customer service when booking the appointment to completion of the required work and quote submission for future work.

I was impressed with the email confirmation of the appointment identifying by picture and name which technician would be coming to my home. Also appreciated the presentation on the company including certifications and registrations.

Approximate cost of services:
$400.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thanks Jenn for your feedback about your positive customer service experience with Home-Pro Electric. We are happy that you liked the e-mail with the tech's picture to confirm who was being dispatched to your home. It's great that you liked the iPad presentation and documentation that we provide for our customers information and peace of mind. We would be happy to have you as a customer going forward. Kind regards.

Catherine from Kitchener
Catherine from Kitchener
1 review Kitchener, ON
10/10

Mysterious power outage

Although it was late in the day, they did their best to fit me in. Tim was very professional, and informative. Not only did he solve the issue, he discovered an problem left by another company. Great service!

Approximate cost of services:
$230.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Catherine, we thank you for your comments. Home-Pro Electric is always grateful for your feedback in an effort to provide the type of prompt, quality service our customers desire. Glad we could accommodate your schedule and get the work done right away.
Thanks again.

Doug & Judy Levasseur from Kitchener
Doug & Judy Levasseur from Kitchener
1 review Kitchener, ON
10/10

Hot Tub Hookup

Prompt, courteous, professional service. Tim & Shaun arrived in the morning to quote job - gave them the go ahead and hot tub was hooked up and ready for filling by the afternoon. Perhaps a little pricey but cost includes electrical inspection. Peace of mind knowing that the job was done properly. New to KW - would definitely use their services again.

Approximate cost of services:
$2,200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for your feedback, Doug & Judy. Welcome to KW. We are always striving to provide quality service to our customers and appreciate your comments. Thank you for choosing Home-Pro Electric, and we would be happy to have you as a customer in the future.

Karen Klapwyk from WATERLOO
Karen Klapwyk from WATERLOO
2 reviews Waterloo, ON
8/10

Electrical Work

Very happy with the service. I called at 8:10am and the electrician was on site at 9:00am. He investigated the problem, fixed it and also installed a surge protector on our system. all done by 11am. I would use them again; the gift card for next service is just a bonus! Very professional and polite service as well.

Approximate cost of services:
$650.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Karen, thank you for your comments. We know your time is valuable, and appreciate that you found the service to be timely, professional and polite. Home-Pro Electric would be happy to work with you in the future. Thanks again.

Victoria Baby from Kitchener
Victoria Baby from Kitchener
1 review Kitchener, ON
8/10

Removal of outdoor light post

They explained everything very clearly - sent me an email outlining who would be coming to my home. Very professional and proud of their company. Also left me with a gift certificate for next visit.

Approximate cost of services:
$233.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

We would like to thank you for your feedback Victoria. The employees of Home-Pro Electric are indeed proud of our company. It's great to know that people take notice of this. Thank you for your business and we hope you will use the discount for future electrical work. Kind regards.

Ken Dyck from St Catharines
Ken Dyck from St Catharines
4 reviews Waterloo, ON
10/10

Electrical repair

I had a short in some outdoor receptacles that I needed fixed. Home-Pro Electric showed up the next day, found the problem and fixed it in no time. Friendly, courteous service. You can tell these guys care about doing a good job. Would recommend them without hesitation.

Approximate cost of services:
$300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you Ken for your prompt review of our service. We appreciate your recommendation and your great feedback. Home-Pro Electric will be happy to handle any of your electrical work in the future. Thanks again.

Terry Walsh from Waterloo
Terry Walsh from Waterloo
1 review Waterloo, ON
10/10

Power Outlet Replacement

A great customer experience all round. We had two faulty electrical sockets in the kitchen and Home-Pro Electric were able to come around the next day to diagnose and fix the problem.

Brian was polite and attentive - calling ahead of time to confirm the appointment. When he arrived, he introduced himself, wore covers on his shoes to protect the floor and presented his licenses to ensure I was reassured about his electrical skiils.

He examined the sockets, talking through what he was doing at each stage and did a neat and thorough job to replace the outlets. No mess was left - everything was cleaned up as it had been found.

Professional, courteous and friendly - job done!

Approximate cost of services:
$330.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for your prompt feedback Terry. We are delighted that you had a great customer experience with Home-Pro Electric. You were a pleasure to work with and we look forward to being your electrician of choice in the future.

Mr/Mrs. Anderson from Waterloo
Mr/Mrs. Anderson from Waterloo
1 review Waterloo, ON
2/10

Check & replace kitchen outlet

Punctual, competent and friendly service, with good advice. However, charges were very high for about 40 minute's work. As a result, we will not be using your company again, nor recommending it to our friends.

Approximate cost of services:
$190.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for your response, I'm sorry you feel that way. Let me recap the charges. 1. $79 service fee + $8.75 TFS which you agreed to when the call was booked. 2. $49 diagnostic fee to find the wiring problem & $59 to replace the faulty device for a total cost of $170.75 after you used our $25 discount coupon. The GPS on our truck showed approx 1.5 hours including travel time from start to finish for the job. We always tell our customers the charges upfront & they can say no at any time, I understand sometimes the customers perception of costs are not necessarily in line with the reality of costs.
Brian Peyton

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Home Pro Electric

Home-Pro Electric Inc is an electrical service and repair company, providing residential and commercial customers with the best same day service in the area since 1988. We guarantee the highest quality work, done right, to your satisfaction, or your money back. We're available for Emergency Service 24/ 7 and use ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Electricians pros in Kitchener?