Snow Removal in a Seniors Home!
- Approximate cost of services:
- $450.00
Snow Removal in a Seniors Home!
Worst service ever, No Show, No way to contact them
Disabled seniors left to sort out own wheelchair ramp???
Hello,
This is an unfortunate situation. Our shovellers go out only once per snowfall and only at the end when the snow has completely stopped. We dispatched our crews accordingly. We did have a crew leave without finishing their route and therefore the lists were completed the morning of the 13th. If you sent an e-mail or left a message with our office we would have immediately contacted a shoveller to rectify the situation As we do our best to respond to everyone in a timely fashion sometimes we just fix the issue. As I do not know the address in question I am unable to verify that the work is now complete. We had people out yesterday completing routes therefore it is my hope that your Aunt and Uncle have been taken care of at this point.
Kind Regards
Ken Dale
President
Hello Chris,
I have spoken with Katie who is your client representative and she has assured me that she has spoken to you in regards to your issues and concerns via e-mail. The last one sent to you at 1:32 pm today. We do have a call center assisting us with phones during a snowstorm as we can not physically keep up with the amount of calls coming into our office. We have in no way advised our call center to hang up on any client and this will be addressed with the manager of the center. I'm not sure you can claim poor customer service when you have been responded to each snowfall. If it is a refund you are after we are more than happy to provide that to you as per the e-mail correspondence today.
Ken Dale