Marlboro Windows & Doors Ltd.

Windows & Doors Installation & Service
2370 Stevenage Drive Ottawa ON K1G 3W3
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87%

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Reviews by rating (past 12 months)
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Reviews for Marlboro Windows & Doors Ltd.

Average customer rating:
8.5 10 (13 reviews)

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Nick in Ottawa
Nick in Ottawa
1 review Paradise, NL
10/10

Great company and great products!

This is my go-to company for windows and doors. They are always professional and produce an outstanding product. I use them for my buildings when I build low rise apartments and I use them on my personal home too!! Most recently I got a beautiful modern custom front door made and I am so happy with the result. The staff is helpful and easy to work with. Highly recommend them!

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Company Response

Hi Nick! Thank you kindly for your feedback! We are honoured to have repeat customers like yourself who help rate us consistently and keep our service commitment level at a 10! If you need any assistance with service or future projects please let us know how we can help.

Sincerely The Marlboro Team,

milan
milan
0 reviews Ottawa, ON
10/10

Windows

They were most knowledgeable, price was competitive and great service. Always recommend this company to friends and clients. People I recommend this company to found their experience was same as mine first class.

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Company Response

Thank you kindly Milan! We enjoyed assisting you a your friends with your renovation projects. Your kind review is greatly appreciated.

Sincerely, The Marlboro Team!

Christopher in Ottawa
Christopher in Ottawa
1 review St. John'S, NL
10/10

5th project with Marlboro and another Home Run!

My father and I started using Marlboro two years ago and our only regret is having not found out about them sooner and struggling with other window and door companies to get anywhere near the same quality, service and VALUE both Tony and Sammy and their installation team have provided us. We have purchased anything from entry level to high end custom windows off them and we know what to expect each time - extremely fair pricing, and good quality windows. My most recent purchase was for my own custom home and I would not trust any other window supplier. Thanks Tony and Sammy. HIGHLY recommend.

Note: The second image of the grey house was a renovation job - Marlboro provided and installed the new windows for the house. The doors were not changed.

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Company Response

Thank you Christopher! The team at Marlboro greatly enjoys working with you and assisting with your renovations. Again, if there is anything we can do please let us know we want to keep ourselves at a 10 for your experience with us!

Cheers!

Private User
Private User
Private User reviews Ottawa, ON
0/10

8 year home

every window lost their seal within 8 years, Marlboro excuse, Oh we only warranty those low E windows 1 year . Basically sorry for your luck. We only warranty the new ones you buy. what a joke. They are a poor quality manufacture so blue you can hardly see through. X 15 windows

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Company Response

Hello,
Marlboro would like to apologize for your unhappy experience. Our windows are made with the top quality materials manufactured here in Canada to last under our conditions. The warranty cover quite a bit but cannot cover all possible situations and unfortunately your situation was not covered under warranty. We will gladly work with you to help resolve your situation as a customer service gesture.

Mike in Ottawa
Mike in Ottawa
1 review Ottawa, ON
10/10

Replaced 7 windows in my bungalow in Russell

Very happy with the product and service. I had 3 small issues with some finishing and they came back and made it right on 3 seperate occasions. Installers were very professional, thorough and personable. I would highly recommend.

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Company Response

Thank you kindly Mike,
We strive to achieve a level worthy of your rating. Glad our team was able to resolve any of the small issues that can arise during a renovation.
Thank you sincerely from the Marlboro team!

dan from GATINEAU
dan from GATINEAU
1 review Gatineau, QC
2/10

windows

Bought a window in the spring, and cracked while in storage.
Had to get it redone, and sent a friend to pick up.
Was told to go to Tim Hortons while the `guys`are on break.
Was given wrong windows..lost an hour of my time and gas to pick up the right ones ..no apologies or partial refund. Never will deal with company.
Very bad service.

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Company Response

Hello Dan,
We sincerely apologize for any confusion on our end. We do close down for 30 minutes each day for lunch and we try our best not to have any impact on customer service, unfortunately that seems to be the case. Please allow us the opportunity to make it right for you in the future, we are always willing to work to win back trust if we fell short on our service commitment.
Thank you kindly,

den from Ottawa
den from Ottawa
1 review Cumberland, ON
9/10

windows & door

I am very please with marlboro windows. The job was done very professionally. I would recommend them to anyone. Always better to buy with a local manufactuer. Best warranty on the market.

1 of 1 people found this review helpful.
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Company Response

Thank you very kindly,
We appreciate the kind words and review, will strive for a 10 next time!

Ed from Ottawa
Ed from Ottawa
6 reviews Ottawa, ON

First Review

10/10

New Windows Everywhere

Don the installer was fantastic. Mike the sales guy came right to my door within 24hrs of calling. Windows look very sharp with custom flashing to complement brick exterior. I wouldn't get this kind of service from a box store. Happy I had everything done at once as my old house has a new look.

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Company Response

Thank you very much for taking the time to reflect on your experience with us! We greatly appreciate the kind words and would be glad to help you or friends with the same service you deserve and expect.

Nathan Hobson from Kanata
Nathan Hobson from Kanata
1 review Kanata, ON
10/10

Windows and Doors replacement

Marlboro provided excellent service and I literally can't fault them. They were recommended to me and I and would have no hesitation in recommending them to anyone else. They were very competitive on price, the sales consultant was not pushy or pressuring at all, the contractors turned up when they said they would, and the quality of workmanship they provided was also of a very high standard too. Having been disappointed in the past with standards of care and quality of work from others, I was hesitant in spending so much money again. However, I was blown away by the level of care they took in my house, how well organized they were and how clean they left my house afterwards. Apart from having to wipe a bit of dust off the window frames, I had nothing else to do. Everything looks beautiful and I would gladly use them again!

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Company Response

Thank you Nathan! We greatly appreciate positive feedback and your review make us proud to have nailed it! If we can assist you or family in the future please don't hesitate to let us know!
Cheers,

Tony from Ottawa
Tony from Ottawa
1 review Ottawa, ON
10/10

Windows and doors for new home

I used Marlboro to supply the windows and doors for the family home I recently built. I researched and called several companies before choosing Marlboro. The staff were very knowledgeable and helpful and took the time to make sure we were really happy with the windows and doors we selected. At no time did I feel pressured into rushing a decision. We've been in the house a year now and my wife and I couldn't be happier with the finished product. I'll definitely use them again.

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Company Response

Thank you kindly Tony! We are very pleased your experience was excellent from start to finish. If we can assist you in the future please let us know, we will be glad to help.

Cheers!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Marlboro Windows & Doors Ltd.

If you’re looking for a full service window and door manufacturer, Marlboro Windows and Doors is it. Our professional and highly qualified team will assist in simplifying your home renovation project from selection to installation. Contact us to today learn how Marlboro Windows and Doors can make your dream home become reality.

CATEGORIES
Windows & Doors Installation & Service
SERVICES
Window Installation Door Installation
YEAR ESTABLISHED
1973
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
See sTore for details
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