New City Glass Design

Mirrors & Glass
Markham ON
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HomeStars  >  Mirrors & Glass in Markham  >  New City Glass Design  >  Custom Glass Shower
Curtis from Markham
Curtis from Markham
6 reviews Markham, ON
4/10

Custom Glass Shower

Joe and his colleague did a fine job installing our custom glass shower enclosure. His quote was very reasonably priced. However, the quote was only written on the back of a business card and the deal had to be done in cash. When I asked about warranty on the installation, I was told "life time" warranty and just call them if there are any issues. About a month later when we finally started using the shower, we've noticed a leak on the wall. I wasn't sure if the leak was a builder issue or Joe's. I decided to call Joe to see if he will stand by his products. I had a hard time trying to reach him, but when I finally did, he just told me to text him my address and he will get back to me. He never did even after a subsequent follow-up, and I could tell from the conversation that he was not happy about having to come back to check. Needless to say, I would not recommend them because if there's anything wrong with the installation after they're gone, you're on your own.

Approximate cost of services:
$1,200.00
What could this company do to improve their services?
Follow-up to after sale services promptly.
Any advice to offer fellow homeowners facing a similar project?
Inquire each company with regards to their after sale services, make sure to write down any promises.
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