mikes ultimate appliance services

Appliance Repair
Peterborough ON
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Write a Review
Plato M in Peterborough
Plato M in Peterborough
1 review Peterborough, ON
10/10

LG Washee

My LG washer just won't turn on one day. I phoned Mike's ultimate appliance service to book a service request. Samantha was very polite and professional. She booked us accordingly. Mike called us up early on service date to tell give us a 1 hour window of his arrival. He actually arrived a few minutes early. He was able to diagnose the problem right away and was able to replace the defective circuit board. He was able to fix the problem and turned on the machine and did some diagnostic tests. Bad news was there were more problems, motor was skipping and said something was wrong with the sensor. In total it would cost me at least $500 for everything. He left us with the decision on what to do instead of pushing for the repair. Instead he kind of hinted to go for a brand new one. He could easily taken advantage of the situation and insisted on repairing our washer. He took the new circuit board out and replaced it with the defective one and wished us luck in finding a replacement washer (probably an LG too to be able to stack together). All we paid was his service call which was very reasonable. I even asked him something about our stove and he willingly made time to show us how to do it. We really appreciate his honesty, integrity and professionalism. We need more people like Mike who value customer service.

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