Pro Solutions Plumbing Heating & Air Conditioning

Heating & Air Conditioning
15383 117 Ave NW Edmonton AB T5M 3X4
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Heating & Air Conditioning
Pro Solutions Plumbing Heating & Air Conditioning
Star Score
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81%

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Reviews by rating (past 12 months)

Reviews for Pro Solutions Plumbing Heating & Air Conditioning

Average customer rating:
7.8 10 (53 reviews)

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Lee
Lee
0 reviews Edmonton, AB
10/10

Furnace repairs

This company is amazing. From the receptionist, don't know if I can say her name, to the Tech's and owners. Awesome. They have always treated me with absolute respect and courteous. They were fast and professional and nice to deal with in every respect. I would recommend them to anyone and I have, to my friends and family or even when I overheard someone talking about a good company I interrupted the conversation with my recommendation.
They will always get my business with our fail.
Way to go guys and gals...

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Company Response

What a way to start our HUMP-DAY this Wednesday!
We are not perfect but we enter every home and business hoping to make a life long friendship and offer the best service possible to our new and long time clients.
You have my gratitude and many thanks from me and our Team here at ProSolutions.
Kind regards,
Jason Billey
Owner
Team ProSolutions

Jillene in Toronto
Jillene in Toronto
2 reviews Edmonton, AB
10/10

Furnace Replacement

The professionalism of the team was very good. From quote to installation I knew exactly what to expect. They were on time and delivered the installation to a high standard. Thank you.

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Company Response

Thank-you so very much for your support and vote of confidence. We really work hard as a whole Team and are very proud of the efforts of our technician Ryan and Irene and the rest of the install crew to help you out.
Have a wonderful October 2020 and please.....STAY SAFE AND HEALTHY :)
Kind regards,
Jason Billey
Team ProSolutions

Brian
Brian
1 review Stony Plain, AB
10/10

New Furnace, toilet install, water tank install, frozen pipes

Last winter my daughters pipes froze, she called ProSolutions and they asked one of their staff to check it out on his way home. The weather was very cold and he managed to put some portable heaters in the crawl space to thaw the pipes. The next day they sent a crew to fix the issue.
This year she decided that she needed a new furnace. She again called ProSolutions. They came out within a day gave her an estimate which she accepted and was installed within two days. I found they were very respectful and eager to please. I would recommend them to anyone who wanted great service.
Brian McKean

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Company Response

Thank you for the great review our Family and Service Team at ProSolutions are always happy to hear from a repeat customer. It was such a cold day when your daughter called in about the pipes bursting it is no one's favorite job but we have such great technicians cold weather or not they got right at the task. We are so pleased that we were able to help out and put a new furnace in this year. Ready for winter 2020 :).
Thank you again from our Family to Yours, for the review we will pass on this message to the Team at ProSolutions.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Sump pump trolscement

I wa flooding and they sent someone out very next morning
The service man was really good and kind and gave me a discount
His name is Sergio and he was quick
My son called cause he started having problems so he went straight over while a tech dropped off another pump All this while it’s been raining heavily for a few fays
Would highly recommend them

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Company Response

Thank you so much for the kind review, from our family and team it is appreciated. Sergio is a fantastic technician and a great asset to Team ProSolutions we will be sure to let him know you were please with how he handled your service call.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Furnace fix

Polite, pleasant explained everything to me as he was doing it. On time called prior to coming. Very good to deal with a great worker. I will recommend to anyone that needs this type of service.

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Company Response

Thank-you so very much for this VOTE OF CONFIDENCE. This COLD SNAP has had our Team really working very hard and I am so pleased to hear we are still concerned about the TOTAL CUSTOMER EXPERIENCE during a real stressful extreme weather period. Thank-you again and we really appreciate your support.
Kind regards,
Jason Billey
Team ProSolutions

MayLing in Toronto
MayLing in Toronto
0 reviews Vancouver, BC
10/10

Arvin very good technician

Arvin arrive in my house and was very pleasant and very smart and explained to me my problem in my furnace. He did a very good job fixing my furnace. He is a good asset in the company. I will definitely call them again because of the service I gotten from him. Will definitely recommend Prosolutions to my friends family

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Company Response

Thank-you so very much for this great review for a Friday morning MayLing :)
Arvin is a great asset to our Team and we work hard every day to shape the habits and customer service skills of our Team members every day. Please feel free to recommend us to all you know....WE WOULD LOVE THAT :)
SIncerely,
Jason Billey
Team ProSolutions

A in Grande Prairie
A in Grande Prairie
1 review Edmonton, AB
10/10

Hot water tank replacement

The office was quick to book me in with a detailed quote. Paul did a great job installing and he even fixed the venting attachment on our dryer when he had to move it back in place! There was a part he didn’t have and two days later they came to quickly switch it out and fixed the low pressure in our kitchen tap. I will definitely be using pro solutions again!

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Company Response

Thank-you so very much for the great endorsement. Paul E. and the rest of our service Team here at ProSolutions were very happy to assist you and your household and will be ready for the next time too :)
Have a great end to the summer and stay warm this winter 2019/2020.
Sincerely,
Jason Billey
Team ProSolutions

Jen A. in Edmonton
Jen A. in Edmonton
1 review Edmonton, AB
10/10

Emergency Furnace Call

I came home from work on Friday with an upcoming week in the minus 30 only to discover my furnace had stopped working. After calling several furnace companies that could not help me at all and were very unsympathetic to my situation I finally made the right call to ProSolutions and stoke to Irene in dispatch who was so friendly and helpful. An hour later Prince arrived to save the night. He was professional and friendly and provided quick service and got my heat working and answered my many questions happily. I am so grateful to both Irene and Prince for being so amazing at what they do. ProSolutions will be my only call moving forward for any services I require and I will happily spread the work to all I know.

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Company Response

Hi Jen,
Thanks for the great review! So glad we were able to help you out in this emergency! We are definitely proud to have Irene and Prince on our team. They always aim to provide the best and fastest service for our customers. Please give us a call the next time you anything. We look forward to working with you.
Sincerely,
Melissa - Team ProSolutions

k in Edmonton AB
k in Edmonton AB
1 review Edmonton, AB
0/10

New furnace installation 2013 +++ issues

Pro Solutions installed a new furnace for me in 2013. I have had issues with my furnace failing 2-3X/year since. I have had numerous technicians out to replace: heat sensors, gas valves, unplug drainage due to sand collection, twice, and replace motor. I bought a 10y parts and labour warranty, and each time a technician comes out they agree that there is something not right with my furnace failing, I have to pay for a dispatch and diagnostic fee $90+$120 every time my furnace fails, plus 2 unpaid days from work to be home to let technicians inside my house. I am planning on selling my house before my warranty runs out in 2023 because I can no longer deal with the worry and stress of my furnace failing in the winter or when I am not not home, plus my employer is getting frustrated that I have to take unapproved days off without pay just to deal with this issue. In addition to this, my furnace failed inspection, but Pro Solutions says the inspector is "just being picky" and I should contact another inspector to come inspect my furnace. I would never recommend this company to anyone.

1 of 1 people found this review helpful.
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Company Response

Thank-you so much Kate for allowing us to help you through this and figure out the small details that were frustrating the equipment over the last few years. You are always on our radar to help you out.
We don't need you to change your review:)
There is always something to deal with when installing something manufactured by others and i'm happy you support us :)
You know we are committed to standing behind the product even though we didn't manufacture it and will always be there to assist you. We will be following up regularly to make certain the operation is worry free for you. We will make this a 10 STAR experience for you still :)
Kind regards,
Jason Billey
Team ProSolutions

Henry  in Edmonton
Henry in Edmonton
1 review Edmonton, AB
10/10

Hot Water Tank Replacement

When I called ProSolutions I I was in desperate need of a new hot water tank. They took my call, and got an appointment right away. Prince came to my home and had a great personality that was pleasant and he was very cooperative. He was professional and had excellent workmanship. He replaced the hot water tank in an excellent amount of time, and cleaned up everything . My basement was spotless. I was extremely happy with the result. I will use them again and recommend them for anybody you needs this same service.

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Company Response

Hi Henry,
Thanks for the great review. Great to hear that you had an amazing experience with Prince. We sure are lucky to have him and will make sure to pass along the praise. Please give us a call if you need anything else or have any questions on your new hot water tank. Have a great day.
Sincerely,
Melissa -Team ProSolutions

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pro Solutions Plumbing Heating & Air Conditioning

At ProSolutions Plumbing, Heating & Air Conditioning Inc. , we provide personalized client and equipment care – from regular heating and cooling check-ups and maintenance to emergency service and repairs to installing new equipment. From your initial contact through completion, our experienced staff will offer expert advice and product recommendations ...
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