Casa was subcontracted by the person I hired to do the work. It was the later stages of drywalling when the guy doing the work had to work on the open arch to the family room. For some reason, the measurement was off and the pillars on both sides could not sit flat on either sides. There was a suggestion to "shave" it down but I was not open to this idea because it would throw off the look. He then suggested he can "rebuild" the edges to make sure it pairs up on both sides. Fortunately, it worked out and with a little adjustments to the pillars, it looks unnoticeable. Too bad the framers couldn't do this guy a favour and ensure it was done well in the first place.
Second encounter where I had to call Casa was for the holes that the electricians decided to make in order to find some switches. It was inside the closet so it was a big deal, but again, I prefer not have any holes anymore in my house unless it is meant to be there. I had called Casa back to patch up these holes at no cost. The fellow was really cool about it and did it in about an hour. Easy to work with and I would recommend them if you have small jobs or big ones. Negotiable, as well.