Cumming Home Heating And Cooling

Heating & Air Conditioning
Newmarket ON
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Alain in Hamilton
Alain in Hamilton
1 review Aurora, ON
0/10

Wrong diagnostic and wrong advice

We called Cumming Home due to our heating system short cycling issue (the system turns itself on-off frequently). The technician came and inspected the whole system and mentioned that the issue is with the heat pump which is old and must be replaced and the he left us with a $169 bill.
Since the heat pumps cost around $5,000 we called another company for a second opinion. They came and found the issue right away which was a wiring error in our Nest thermostat and he fixed it in 10 minutes. I am glad that we called someone else before going ahead and changing the heat pump right away.

Approximate cost of services:
$169.00
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Company Response

During the time of our visit, the unit was running and was not cycling. Our Technician suggested the possibility of replacing the unit and provided a quote if that were the case. Since the unit was having issues, the unit was to be monitored for us to return if and when it began to cycle on and off. We have a 30 day Warranty on our Diagnostic Fee which would have been covered on a return call.