Sabre Electric Co.

Carla, we regret you feel this way; I would like to clarify some points about this job. Yes, we do pride ourselves on our spotless record, including honest billing and ensuring all jobs pass with the ESA. We gave you a fair price of $2150 plus HST, which you agreed upon for the new 100 Amp electrical service. We quoted you $11,500 for the rest of the house which was more than reasonable. Upon completing our work, which initially included a disconnect-and-hold request from ESA, you specifically instructed us NOT to disconnect the old service and NOT have the new service connected – an unusual request. We complied. The ESA then inspected the completed job, and you paid in full. Later certificates of the passed inspection were emailed to you. Connecting the new service would entail going back to disconnect and requesting ESA to have Toronto Hydro connect the power. As you indicated, you had a licensed electrician hired after our work was completed, so he would have used the same ESA schedule area inspector who had access to your job’s history, and could easily have requested the service connected once the wiring was completed. It is important to note that electrical contractors do not have the authority to order Toronto Hydro (or any other supply authority) to connect any service. Again we are sorry you feel this way, and we hope you can understand our position.