Platinum Windows & Doors

I found Platinum Windows & Doors on the government website and followed up with a call. Maggie was very professional and the leadership engaged with me to answer my questions and work out a deal. Delivery of the windows and doors were delayed due to backlog at the manufacturers - this was handled professional and I was kept in the loop of delays. Once the manufacturing was done, scheduling was superbly handled by Maggie and the site work of changing out the windows were expertly done by the crew.

I had my windows replaced and was very happy with the service, just one small thing which I hope they change for the future. When replacing the window there is a small hole, wish they would fill that in :)

Maggie was amazing with any questions / concerns I had and took her time to reassure me that everything would get done in a timely manner.

1. they mis-measured a window which meant they would have to come back for a second day when I was told it would be completed in one. no biggie.
2. They installed a cracked window which needed to be replaced. Lots of back and forth and 6 months in time before this was completed. when it was completed, the Service person who is subcontracted essentially threw the new window together with ZERO care.

3. I am not overly impressed with the product. I feel I could have gotten a better product - MUCH better service.

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I have re-rated this review due to work of the owner of this company, He has worked with me personally to solve my issues and ensure I became a pleased customer. So thank you for your attention and work on my home installation. definitely shows that the company does care about its customers and will work to satisfy them. The windows I have now are amazing and will last a lifetime with the non-prorated warranty.

Quality of product is good. We had all of our windows and doors replaced. Got a good deal on the front doors with side panels. Had to call them back for the last little things which took some time but they got it done the way we wanted.

Excellent customer service and product. Maggie Vlahos we very helpful in the entire process, answering all the call and concerns. The installers were very professional and did a good job, even the cleanup was really good. The entire process from sales to installation was very smooth. Windows are not changed every year, and when you do it make sure you make the right choice, my house in Pickering looks 100% new, a big Thank You.

From Jim to Maggie to Gus, they were all easy to deal with and extremely fair and reasonably priced. Hal and Desmond did a great job on the install - would recommend them. Thank you

The product is exactly what we wanted, works extremely well
and looks great. Installation was amazing as the interior of the house was not changed in any way. When they left they left everything clean and took away all the old materials.

Exceptional product and installation.
Great admin staff ....thank you Maggie!
Salesperson Ron is no longer there but also treated me with kid gloves. Just got off the phone with Maggie to relace front porch windows next. As a Realtor in Toronto ...Platinum is my one and only referral for Windows and doors. You get what you pay for!
Belynda Blyth
Re/Max Hallmark Realty

This was the second time we used Platinum since we were so happy with the salesmanship and workmanship done at our home two years ago. We had all the front windows replaced this time and the recommendations for the new windows was on-point. From start to finish, it was a really good experience...professional and clean. The windows look great and we no longer hear any outside noise. We have already recommended Platinum to friends and family.

We were recommended to use Platinum and we weren't disappointed. Right from the quote we received (Scott), to dealing with reception and the installation (Edgar), we were VERY impressed.

We had a new patio door put in replacing a large window in our kitchen.

The work was done fairly quickly and the quality of the workmanship was great. Can't say enough positives about the whole experience dealing with this company and we would certanly recommend them.