Gary was quite accommodating in the beginning in providing options, and quick in communication in sending over pricing.
Gary was great in terms of accomoating my schedule in order to drop off material, however I was first put off when I wanted to discuss logistics of how the job was going to be installed and he declined to come inside the home. He told me to just discuss with the guy who was going to be doing the work the following week, fair enough.
I requested that the site job be carefully cleaned up after cutting since I live in a duplex and wanted to be mindful of my neighbours. Several small requests like this weren't communicated to Tyler (who did the work) so had to be reiterated on the day.
While work was being completed, it was then discovered that the cutting was happening inside the home, which I specifically requested be done outside, to minimize the dust. I felt it was too late at that point, to request all the equipment being lugged outside and re-setup.
There were also some sections of the flooring I had to request be redone, but they were patched instead, with no response after I mentioned it could've taken more care (caulking was a little sloppy and I will have to redo).
In terms of the product itself we are happy with it and that it was installed in less time than we anticipated.