Dates were never met MANY times
Emails were delayed in getting responses
Soli was to be added before plants were planted - NOT done
Plants did not arrive on day staff came to do work
Had to email re plants - then only half were planted so had to email AGAIN for the other plants to arrive. Not pleased with location of planting- staff came when I was not available for consultation - had not been informed when they would come and then came on a different date after a date was confirmed second time
Window box that was custom made for shed was to be rehung but it was thrown away!
Asked to have brackets hung to replace the box - took several weeks to get done. Did not come on specified day, came on another day without checking with me and i was online TEACHING so did not hear them at front door. Had to email AGAIN to re-schedule this job
NOT pleased with service. I have used your group before but not sure I will use again
- Approximate cost of services:
- $1,250.00
- Company Response
Hi Shelia, I am so sorry for the poor experience you had with your planting job. The communication on the job was obviously extremely poor. We strive to provide excellent service by communicating with our customers throughout the process. Our Project Mangaer was overwhelmed at the time of your project and dropped the ball on this. Please let me know if I can do anything to fix this situation at this point.