I gave them a deposit after accepting their proposal and waited for this small job to be done. I twice asked for an approximate date and got nothing but sweet talk - obfuscation. After 3 months I cancelled the contract.
I am still waiting for a refund of my deposit which was promised "asap' over a month ago.
Thank Goodness I have never encountered a company like that before. How do they stay in business?
- Approximate cost of services:
- $700.00
- Company Response
Hi Seymour,
I want to sincerly apologize for any frustration and inconvenience this situation has caused you. I have personally looked into this and would like to assure you that your concerns are being taken very seriously. Your deposit was refunded as soon as we heard your request to cancel the work.
Regarding the lack of communication about the project's timeline, I want to acknowledge that clear and transparent communication is fundamental to our commitment to customer satisfaction. We will be reviewing what broke down in our communication with you to ensure this does not happen again.
We have attempted to contact you numerous times this week to try and discuss this with you further, but we have not been able to contact you. So, please call us back when you have some time.
We genuinely value your feedback as it helps identify areas of improvement. Your experience is not reflective our our usual standards, and we are dedicated to making things right for you.