De Home

House & Apartment Cleaning
3091 Dufferin Street North York ON M6A 0C4
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79%

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Reviews for De Home

Average customer rating:
9.6 10 (104 reviews)

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Sophie in Toronto
Sophie in Toronto
3 reviews Toronto, ON
4/10

Not cleaning and overbilling!

They initially were coming every week at our 700 sq ft townhouse with an open kitchen/living room, 1 bedroom, 2 bathrooms and 3 staircases. The cleaning lady was very good and we were very satisfied when arriving home at night on that day of the week, everything was spotless and it smelt good. She would usually stay 2 or 3 hours to complete her work.

Recently, we moved into another house which we ask to only clean the open kitchen/living room, 1 bedroom, 1 bathroom and 1 staircase (so less than what we had before). We came back home and every single time now I am never sure if anybody came at all!

On top of that, they billed a ridiculous 6 HOURS of work for this very small area and charged my credit card right away without my consent! What's weird is my husband was at the house that morning and came back only 3 hours later and he never saw anybody at the house...

It's very sad because we were happy with this company back in the days, we have been regular clients since almost two years and used them EVERY SINGLE WEEK. But it's over, we are switching to another company now.

The comments you read are clearly from older experience, the company now has declined. Since we had a good service back in the days, we tried an tried them again in the last 2 months, just to be extremely unsatisfied when coming back to a dirty house.

The cleaning they offered for the past few months is very unsatisfactory, definitely not professional, not even amateur... and to DARE charging $200 for a fake 6 hours and a house that's still dirty, it's very very insulting!

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Sophie,

Thank you for your review. I would like to correct some of your information on that, first of all at your previous house our cleaner always did 3.5 hs every week, your husband Dr. Julian has been our client for 1 year and 4 months and during this time we can count in one hand how many times he paid us on time. Dr. Julian called our office and gave our assistant the credit card information and the authorization to use it and also she exchanged messages with him about that after his card have not been working for payments and he once more gave us a new credit card info to proceed with the payment. We have a police that the payment for the cleanings must to be done within 24 hs after the visit, and Dr. Julian have never followed that. We have constantly sent him reminders with the overdue balance for the invoices that he pays only when he wants to. We had asked Dr. Julian to give us a credit card this way we wouldn't have to wait and worry about the payment to be done on time. For these last 3 visits we have used the credit card to pay the invoices after waiting more than 24 hours, on your visit on July 21st we waited for 4 days for your payment and them processed it on the credit card provided, not right away as you said. Just as reminder when you got married we waited one month to receive the payment for your monthly invoice and we didn't suspended our cleaning services even without been paid for that.After notifying that we were going to send Dr. Julian to collections he finally paid HALF of it. Dr. Julian as a business owner probably don't let her clients leave his clinic without pay him for his services. I am sure your new cleaning company won't be as comprehensive and patient as we were and I hope they take your payment in advance to not have to wait for it. I have been at your house after the last two cleanings and I know the cleaners did a good job at your house and they are not amateurs or even fake hours they worked hard to clean and tidy your house that have been under renovation and even when you had a contractor working on your kitchen during one of the cleanings our cleaner did her best, but yes she may have missed a few details that I personally went to your house at the same day of your complaint to check and fix it myself to guarantee that your happy and satisfied.We drop off two cleaners last week at your house and they did 3 hours each so a total of 6 hours of work, if Doctor Julian didn't see them there is because he got home after they left. We don't over charge our clients in fact we actually just offered you a way to decrease your rate so you could save money with a regular cleaning providing all the cleaning supplies on your own. After all been said if you or Dr. Julian has any questions we would be happy to provide all the text messages, emails and invoices or receipts as evidence of everything we wrote here. Regards, Cassia Martins.

Private User
Private User
Private User reviews Toronto, ON
10/10

Regular cleaning

Super grateful to De Home for their professionalism and skill. We've been using their services for about a year now, they're prompt and thorough, and their customer service is excellent.

Approximate cost of services:
$110.00
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Company Response

Dear client, thank you for taking the time to write us a review about our services, it has been a pleasure work with you. Thank you for your business.

grrrrlblue
grrrrlblue
1 review Toronto, ON
10/10

Home cleaning

Such meticulous attention to detail and my space always feels so incredibly clean after they come!

Approximate cost of services:
$110.00
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Company Response

Dear Client, Thank you for taking the time to review our services we are glad to hear that you are satisfied with it. Thanks De Home

GreeneMay
GreeneMay
8 reviews Toronto, ON
10/10

Excellent Cleaning Service

We recently began using De Home for biweekly cleaning of our condo. Carol does an excellent job, working non-stop and leaving the place in great shape. We also appreciate the professional and well-organized communications with the office--for example, the confirmations that are sent to us. And we liked the cordial contact we had with Cassia when we first called De Home for information.

Approximate cost of services:
$115.00
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Company Response

Hi Greene, thank you for taking the time to write us this review we are glad to hear you are satisfied with Carol and has been a pleasure to us work with you! Thanks Cassia

tressa
tressa
1 review Toronto, ON
10/10

Cleaning of my condo

My condo was left very clean, organized nicely and neatly, service was quick and communication was perfect.

Approximate cost of services:
$67.00
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Company Response

Hi Tressa, thanks for writing us this review! We appreciate your business! Thanks Cassia

saBEE
saBEE
2 reviews Old Toronto, ON
10/10

Home Cleaning

We have been with De Home for the last 4-5 years. They have taken great care of our home. In addition, they have helped us out with special requests and have been amazingly flexible to our shifting needs. Communications with their office are professional and always appreciated - appointment reminders and invoices are always sent on time. I would highly recommend them to anyone looking for exceptional home cleaning services.

Approximate cost of services:
$120.00
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Company Response

Dear SaBEE, thank you for taking the time to write us this review, we appreciate your services and it is a pleasure to work with you for all those years! Cassia

SC
SC
2 reviews Vaughan, ON
10/10

Condo cleaning

Excellent work, the cleaner arrived on time and did a thorough cleaning of our condo. Very satisfied with her level of attention to detail!

Approximate cost of services:
$120.00
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Company Response

Dear SC, thanks for taking the time to write us this review, our clients satisfaction is very important to us! Thanks Cassia

Private User
Private User
Private User reviews Toronto, ON
10/10

House cleaning

We have had cleaners come to do deep clean in our house, and recently opted for every other week service. We appreciate, most of all, that the house smells so nice after they are done (not of harsh chemicals).

Our experiences have been very positive - their cleaners have all be nice to have in your home and have done a thorough job. We have mostly opted for help in the kitchen and bathrooms, and I am finding the more frequent service a real help in keeping on top of things as our schedules have become very busy. I'm grateful for what they are doing!

Approximate cost of services:
$150.00
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Company Response

Dear Client, thanks for taking the time to write us this review, we are glad to hear that you have been satisfied with our services and we appreciate to have as our client.

LS in Toronto
LS in Toronto
1 review Toronto, ON
10/10

House Cleaning

My brother and I have used De Home Cleaning for several months and they are fantastic.  

The whole process from the start was simple and efficient - from the initial estimate to communicating with Cassia, and the actual cleaning itself.  The attention to detail shown by Cassia and her staff is impeccable, and it is no exaggeration to say that I am consistently impressed every time I come home to my townhouse after one of their cleanings.  My place always looks amazing.

I recommend De Home Cleaning Services wholeheartedly; you will not be disappointed by their work.

Approximate cost of services:
$128.00
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Company Response

Hi there, thanks for taking the time to write us this wonderful review, we are happy to hear that our staff are taking good care of your house and you have appreciate our services.

Andrew in Toronto
Andrew in Toronto
1 review Toronto, ON
10/10

House cleaning

Very professional and continues to exceed our expectations. They have competitive pricing, are punctual, and have been flexible with our schedule. As working professionals we can't tell you how great it is to know we are coming home to an immaculately clean home after a hard days work. I highly recommend their services.

Approximate cost of services:
$142.38
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Company Response

Dear Andrew, Thank you for taking the time to write us this review we appreciate your business! Cassia

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about De Home

Home & House Cleaning , Apartment & Condo Cleaning. Professional, reliable and responsible cleaning services. We provide residential house cleaning, housekeeping, and maid services in GTA. De Home specializes in Home, office and comercial cleaning, window cleaning, carpet & upholstery steam cleaning services, retail & store cleaning, personal and professional ...
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