I had a leak in my dishwasher. My husband tried to fix it but couldn't so I booked an appointment with Expert Appliance because there were good reviews on Google. The technician came, took a look at the dishwasher, and told me that it was the motor that needed to be changed. The cost was estimated to be $350-$400. I told him that I would discuss it with my husband before making a decision. I paid the diagnostic service of $90. When my husband got home, he went back to trying to fix the dishwasher himself and, in fact, did fix it by just cleaning the plastic suction rim around the door of the dishwasher. I was very surprised that this was the only problem. I called back Expert Appliance, very upset that they had given me a wrong diagnosis and the fact that I COULD HAVE paid the suggested price of $400 to fix the motor!!! I called three times, each time asking to speak with the supervisor/manager but was told by the receptionist that the supervisor is never on site so she will leave him my number and he will call me back. Three weeks went by, no one called me back. It was horrible customer service, couldn't even TALK to a someone who could make decisions and get an apology. It was very frustrating and I felt like I paid $90 for nothing!!!!
- Approximate cost of services:
- $90.00