Overall, a disappointment. Communication wasn't great. Lots of explanations for sub-par work but no solution. The quote seemed to be very random. I suppose if you're looking for cookie cutter and don't care about the details then go ahead. I expected more and got a lot less.
- Approximate cost of services:
- $300,000.00
- Company Response
Hi JH.
There are a number of inaccuracies in your review. The initial job was for just over 200k, not the 500K you have falsely indicated. The project was for a minor main floor renovation and basement bathroom refresh during Covid. From the onset of construction it was clear you had no intention of meeting your contractural obligations and you intended to hire subcontractors (many of which who we employ) to finish the project on your own. We provided detailed permit and engineered drawings, as well as a complete landscape plan. You and your husband asked for over 15 different kitchen revisions, and over 12 different window designs (to spec one window and one door). Once the innumerable revisions were completed you began hiring/paying for vendors and subcontractors outside of our contract. We brought this concern to your attention and within one day you had effectively removed us from the project and had other subcontractors on site. These subcontractors must have been engaged well in advance, as you had them working immediately. We received 4 out of 20 progress payments, which was commensurate to the progress of the job at that point. You then used all of our designs and had many of our subcontractors preform the work. Since then you have created numerous fake social media accounts impersonating me and my company spreading lies, misinformation and other defamatory behaviour. It strikes me odd that one would open themselves up to Libel and Slander and Harassment.
We will continue to do what we have done for almost 20 years, which is help hard working families achieve their home renovation dreams and supporting schools and charitable causes in the neighbourhood.