IKEA kitchen installation, tile installation and various handyman tasks
Glenn is a very nice and personable guy who has done what looks like a thorough job without cutting the corners.
We are very upset though that the job took over 1.5 weeks longer than what stated in our contract (and verbally we have been promised that it will take even less time).
When we have attempted very politely and respectfully to ask to be compensated a small amount ($750 out of $20000 we paid for the entire job) for the breach of contract (and us being without a kitchen with little kids and having to eat out every day), we were told that the only thing we can do is to cancel the contract (when the time for the completion of the contract was already over).
There was no willingness to do anything to make it right and various excuses were given. The most important point is that we were promised that at least two people will be working on the project, however, after the first 4 days Glenn was doing all the work himself.
Please make sure that you insert the wording in your contract that stipulates clearly a penalty that the company has to reimburse you for if they are late in completing the project.
- Approximate cost of services:
- $20,000.00