From the very first consultation with Eddy, we have had a positive experience dealing with everyone at Total Home. We had taken meetings with a few other companies, and each gave their own speech about why their products and services were superior. The difference with Eddy was the fact that he took the time to really understand what we were looking for in replacement windows, and give us options about the type of windows for each room. Where other companies only recommended direct replacements of our 20-year old windows to the same type within each opening, Eddy gave recommendations on colour and how to replace multiple, smaller panes from one opening into a single, larger pane, in order to achieve the modern and contemporary look we were going for. Eddy was very open and honest throughout the entire process, which we appreciated. As we were replacing all of the windows in our home at the same time, we wanted to ensure every little detail was taken care of, which they were.
The day of the installation, Andrii and his entire crew were nothing but professional, friendly, and extremely hard-working. They answered any questions we had throughout the installation and were kind enough to walk through and take care of any minor concerns/requests we had. As a bonus, the entire job was wrapped up within a day. The end result speaks for itself; we've had neighbours come by just to tell us how great the new windows look, and what a transformation of modernism the new glass and coloured frames made to the look of our house.
Last but not least, Eddy made sure to follow up after the installation to ensure everything was to our satisfaction. He did not hesitate to take care of any minor issues we had, which shows Total Home cares about their customers even after the job is completed. I would easily recommend Eddy, Andrii, and the team for the amazing work they've done!